Coretours salgsbetingelser
1. Betaling
Hela resan betalas direkt vid beställning antingen via kortbetalning, swish, kortdelbetalning eller mot faktura.
Ordren er først godkendt og afsluttet, når du har modtaget vores bekræftelses SMS og en ordrebekræftelse via email.
2. Ændringer i aftalen og aflysning
Ændring, der medfører, for eksempel, nyt udgangspunkt, afrejsedag, rejsens længde eller
Ændring af rejsen betragtes som aflysning og ny ordre. Enhver ændring i
Rejsesammenhængen fra rejsen til dette er en omkostning i overensstemmelse med disse
ekstra omkostninger vi som arrangør afholdt. Imidlertid er denne pris på sit laveste
SEK 300 for en dagsudflugt og mindst SEK 500 til weekendrejser.
4. Afbestillingsforsikring
Afbestillingsforsikring og forsikring er ikke inkluderet i rejseprisen. Som rejsende kan du beskytte dig mod
afbestillingsomkostninger ved afbestilling senest 40 dage før afrejse,
ved at underskrive en afbestillingsforsikring hos dit forsikringsselskab. Coretours har deres afbestillingsregler og tilbagebetaler i henhold til disse. Som rejsende kan du selv kræve dit forsikringsselskab under betingelser. Ved afbestilling af rejsen refunderes bestillingsgebyret ikke.
5. Mindste antal deltagere
Hvis vi som arrangør har rimelig grund til at antage, at antallet af ansøgninger senest 7 dage før afgang er mindre end nødvendigt, er minimumsnummeret for hver tur, vi har ret til at annullere turen eller ændre afhentningsstedet. Mindst antal deltagere er, medmindre andet er angivet, 60 personer pr. Bus.
6. Navneændring mv.
Ændring af rejsende skal betragtes som aflysning og nye bookinger, og omkostningerne til denne aftale gælder således. Kunden er ansvarlig for alle omkostninger i forbindelse med ændringen.
Ud over Coretour's gebyr kan der opstå yderligere omkostninger på grund af de særlige betingelser for partnere og underleverandører vedrørende den pågældende tjeneste eller tjenesteydelse.
Coretours billetter er personlige. Adgang nægtes, hvis billetets navn ikke overholder det viste ID.
7. Force majeure
Bolaget ansvarar inte för omständigheter utanför Bolagets kontroll. Sålunda är bolaget befriat från skyldighet att fullgöra sin del av avtalet och från skyldighet att erlägga skadestånd av vad slag vara må för den händelse att Bolagets åtaganden inte alls eller endast till onormalt hög kostnad kan fullgöras på grund av omständighet utanför Bolagets kontroll. Sådana omständigheter utgör exempelvis krig, upplopp, blockad, eldsvåda, epedemi, pandemi, strejk, blockad, fel eller försening från underleverantörer eller samarbetspartners, handels- eller valutarestriktioner, ingrepp av myndigheter eller liknande omständigheter som Bolaget inte råder över och heller inte kunnat förutse.
8. Ansvarsfraskrivelse
Coretours er ikke ansvarlig for eventuelle skader, der påvirker kunden og / eller
rejsende, der afhænger af forhold uden for Coretours kontrol.
Coretours er heller ikke ansvarlig for eventuelle skader
underleverandør, som Coretours ansat til at udføre en tjeneste, der er inkluderet
i pakkearrangementet. Enhver kundes eller rejsendes krav skal være i
En sådan sag er rettet direkte til den pågældende underentreprenør.
Efter Coretours leverede rejsen fra punkt A til punkt B efter aftale, overgår alt ansvar til kunden, og Coretours er ikke ansvarlig for begivenheder og skader, der opstår uden for bussen, begivenheden, festivalen, færgen eller enhver anden form for område, som Coretours passerer / stopper ved under rejse.
9. Pass & Visa
Som rejsende er du ansvarlig for at sikre, at dit pas er gyldigt og dit
Visa-dokumenter er i orden og gyldige. Mange lande kræver passet
Gyldighedsperioden skal være op til 6 måneder efter den planlagte returrejse. Er dit pas
brudte eller manglende sider kan betyde et forbud mod at komme ind i landet. mange
lande kræver også, at mindst ét opslag i passet er tomt (til stempling og
visum). Tjek med hvert lands ambassade, hvad der kræves for indrejse.
Fra 00:00 den 4. januar 2016 er det obligatorisk at medtage PASS for alle rejsende. Ifølge lovændringen må vi kunne bevise og identificere vores rejsendes borgerskab, det er ikke muligt med regelmæssige id-kort. For at præcisere, holder du ikke PASS til bussen, så du bliver nægtet adgang til bussen, da vi ikke kan bevise statsborgerskab. Gyldig PASS gælder også for venner, du har reserveret for i samme rækkefølge. ID-kort, kørekort og studentkort er IKKE gyldige id'er til at bevise deres statsborgerskab.
Det er et problem, som regeringen har lavet, og intet vi kan påvirke.
ID-check sker ved bordturen og ved indgangen til arrangementet / festivalen. Ugyldigt id-kort eller ugyldig ordre kvittering nægtes adgang til både bussen og indgangen til arrangementet / festivalen.
10. Telt udlån
Da en rejsepakke også indeholder telt til udlån, der er angivet på produktsiden, er dette inkluderet gratis for et standardtelt mod denne kunde også godkender vores kontraktvilkår, der gælder for lånetelt fra Coretours, som sendes separat via mail. Coretours har ret til at nægte udlån, hvis den angivne teltaftale ikke ankommer i god tid angivet i vores nyhedsbrev, der sendes ud før afrejse, men også når aftalen er forkert eller udfyldt, eller at Coretours frygter, at risikoen for misbrug af teltet kan opstå i form af hærværk.
11. Kontrol af rejsedokumenter
Så snart ordrebekræftelse og rejsedokumenter er modtaget, er det op til den rejsende
at kontrollere, at der ikke er fejl i dataene. unøjagtigheder
skal indberettes straks. For og efternavn skal staves præcis som i
passere. På grund af gældende sikkerhedsregler
Ellers er der risiko for, at du som rejsende nægtes boarding.
12. Priser og prisjusteringer
Prisoplysninger på hjemmesiden eller anden skriftlig markedsføring er kun en
pris indikation og kan ændres. Prisen kan ændre sig
enten op eller ned afhængigt af eventuelle prisændringer i henhold til
generelle rejsevilkår.
13. Ændringer i rejsens gennemførelse
I tilfælde af ændringer i rejseprogrammet på den dag, hvor Coretours ikke kan påvirke,
såsom vejr, trafik kaos, annulleret eller forsinket kommunikation, lukket
udflugtsmål eller lignende, betyder det normalt ingen reduktion i prisen.
14. Rejseforsikring
Den rejsende er ansvarlig for at sikre, at han har en passende rejseforsikring hele vejen igennem
rejsetid
16. Klager
Resenär får inte åberopa fel eller brist av ett arrangemang om inte reklamation
skrevet til Coretours straks efter fejl eller mangel
opdaget eller skulle have været opdaget, men senest syv dage efter rejsen.
Klagen skal om muligt ske på bestemmelsesstedet, således at Coretours har
en mulighed for enhver handling.
17. Tvist
Tvister som følge af denne aftale afgøres af en offentlig domstol.
18. Beskyttelse af personoplysninger
I forbindelse med din registrering og bestilling accepterer du som kunde, at vi opbevarer og bruger dine oplysninger i vores forretning for at færdiggøre og levere de varer eller tjenester, som du ønsker at have leveret. I henhold til PUL (Personoplysninger Act) har du ret til at modtage de oplysninger, vi har registreret på dig, og hvis du anser det for ukorrekt eller irrelevant, kan du anmode om korrektion eller fjernelse fra vores kunderegister. Hvis ja, kontakt vores kundeservice. Vi sikrer også, at vi ikke vil sælge eller overføre personlige oplysninger til andre virksomheder eller andre personer end det, der er nødvendigt for at afslutte leveringen.
19. Tider
Coretours forbeholder sig ret til at ændre afhentnings- og afgangstiderne før og under afrejsen afhængigt af force majore og andre begivenheder, der kan medføre, at vores foreløbige beregnede rute påvirkes.
20. Borderhandel
Hvis der ikke opstår problemer under rejsen og hjemrejsen, der påvirker den faktiske busrejse, er der også stop i Tyskland eller Danmark for grænsehandel. Dog forbeholder Coretours sig ret til at udelukke dette, hvis der opstår komplikationer under den faktiske busrejse, hvilket medfører, at tidsforskellen er urimelig i forhold til det, der anses for rimeligt.
21. Wifi
Wifi er tilgængelig i det omfang routeren er i stand til at håndtere og er monteret på bussen. Gratis wifi tilbydes i Sverige og Danmark. Coretours forbeholder sig ret til ikke at medtage Wifi.
22. Pickup
Som angivet i både FAQ og vilkårene for køb / vilkår for højre er pick-up point for hver rejse den vejadresse / -punkt, der er angivet på rejsens informationsside. Coretours forbeholder sig ret til at ændre afhentningsstedet. I tilfælde af for lav deltagelse til en bestemt afhentningsplads, kan afhentningsstedet blive annulleret. Coretours meddeler dette via e-mail i god tid før afrejse, og muligheden for at skifte til en anden offentliggjort afhentningssted skal leveres uden ekstra omkostninger.
Booking af forskellige pick-up point garanterer ikke boarding på samme bus. Coretours forsøger altid at sætte ruterne på en sådan måde, at de, der bookede i samme rækkefølge, har mulighed for at gå sammen, men forbeholder sig ret, at der kan være forskellige busser.
23. El
Det er tilladt at bruge busens stikkontakt, hvis den ikke overbelaster bussens generator. Tilgængeligheden af afsætningsmuligheder kan begrænses, derfor anbefaler Coretours altid, at rejsende selv bringer deres egne stikkontakter. Coretours forbeholder sig ret til at deaktivere stikkontakterne i tilfælde af fare for passagererne eller enhver form for skade / misbrug.
24. Nyhedsbrev
I forbindelse med køb af enhver rejse fra Coretours forpligter kunden sig til at følge de oplysninger, der efterfølgende ankommer via vores nyhedsbrev til kundens angivne post ved bestilling for at Coretours skal kunne gennemføre sin del af aftalen og aflevere en reserveret tur i overensstemmelse med aftalen indgået mellem forbruger og Coretours, hvis der ikke er angivet andre undtagelser i vilkårene. Det er dit eget ansvar at notere og læse e-mailen eller høre fra dig, hvis du ikke har modtaget en e-mail senest en uge før afrejse.
25. Forkert afhentningssite
Coretours har ret til at nægte adgang til bussen, hvis det valgte afhentningssted ikke er aftalt ved afrejse.
26. Servicegebyr
En serviceavgift på 3% tas ut för varje biljett vid betalning med Swish eller kort. För faktura och kortbetalning tillkommer ytterligare avgifter.
27. Oplysninger om køb af rejse og billet via Payson og Coretours
Vi tilbyder betalingsmetode "Paysonfaktura" i samarbejde med Payson AB.
Betalningsvillkor är 14 dagar och vid fakturaköp tillkommer en avgift på 10% av orderbleoppet. För att kunna beställa mot faktura måste Du ha fyllt 18 år och vara folkbokförd i Sverige samt godkännas i den kreditprövning som genomförs vid köpet.
Fakturaen sendes separat via e-mail til den e-mail-adresse, du angiver på købstidspunktet. Ved forsinket betaling sender vi en betalingspåmindelse med et lovpligtigt påmindelse på 60 kr. Vi opkræver også en gebyrrente på 2% pr. Måned fra fakturaens forfaldsdato. I tilfælde af manglende betaling tilbageholdes sagen til opkrævning, hvorved der opkræves et lovpligtigt opkrævningsgebyr på i øjeblikket SEK 160. Payson forbeholder sig ret til i enkelte tilfælde at nægte levering og revurdere kundens kreditværdighed.
Oplysninger om pantsætning
Ved betaling med Payson faktura, vil fakturaen blive pantsat til Payson og derefter til SVEA Ekonomi AB, 556489-2924.
28. Oplysninger og billeder
Vi forbeholder os imod eventuelle trykfejl og imod fejl i information og specifikationer vedrørende varer og tjenester, der forekommer i vores sortiment. Hvis der er billeder i vores webshop, bør de ikke ses som nøjagtige billeder af en bestemt vare.
29. Personlig skade og materiale
Alle rejsende er ansvarlige for at have deres egen forsikring mod personskader, der kan forekomme før, under og efter festivalen. Coretours er ikke ansvarlig for personligt materiale inkluderet i bussen. Materialer er således inkluderet på egen risiko.
30. Våben, narkotika, counterbands og sikkerhed
Håndhævelse af våben, narkotika eller andre materialer, der ifølge svensk og EU-lov er ulovlig, fører til registrering hos politiet og suspension for fremtidige ture. Coretours er ikke ansvarlig for materiale, der modtages af en rejsende. Coretours personale har ret til at nægte boarding / fortsat rejse med bussen, hvis rejseguiderne ikke kan garantere sikkerheden hos andre rejsende. Rejselederen har også ret til at benægte den rejsende, der fortsætter med at rejse, hvis rejselederen dømmer den rejsende at være i en sådan tilstand, at det påvirker hans medrejsende negativt.
31. Trykfejl
Vi reserverer for eventuelle fejl i form af tekst, pris og billede.
32. Ændring af vilkår
Vilkårene på denne side kan ændres uden varsel til Coretours.
33. Back to back principen
För den händelse Coretours på grund av händelser utanför Coretours kontroll genom avtal med samarbetspartners är skyldig att acceptera villkor on ändring i eller senareläggning av resa e.d. är resenären i sin tur skyldig att godta dessa villkor utan någon rätt till ersättning.
34. Vid framflyttning av evenemang pga COVID-19 samt beslut från arrangör
Som köpare så godkänner du att evenemangets datum kan bli förlyttat från det utlovade datumet till ett annat datum i framtiden pga rådande situation. Genom att boka din order med oss så godkänner du här och med att det finns en chans att din order flyttas fram till ett annat evenemangsdatum som arrangören utannonserar.
Namnbyte är givetvis möjligt att göra om du vill överlåta biljetten till en annan person helt kostnadsfritt om evenemanget flyttas fram.
Applies to Tomorrowland
Tomorrowland vilkår og betingelser
1.1 Enhver, der går ind på festivalen, erklærer at have disse generelle vilkår og betingelser ved køb af deres billetter.
1.2 Enhver, der undlader at overholde disse Generelle Vilkår og Betingelser, kan nægtes adgang til eller udspring fra festivalen. Organisationen forbeholder sig ret til at forbyde enhver, der ikke overholder de generelle vilkår og betingelser adgang til festivalen i de næste fem år.
2.1 Alle besøgende, der præsenterer sig for indgangen til festivalen, skal være i besiddelse af et gyldigt Tomorrowland og / eller DreamVille-armbånd, der er registreret i deres navn.
2.2 Et Tomorrowland og / eller DreamVille armbånd giver en (1) person optagelse på den dag eller dage, hvor der er købt en adgangskort. Enhver, der er i besiddelse af et Tomorrowland-armbånd, træder på festivalpladsen på egen risiko.
2.3 Minimumsalderen for festivalen er 18 år. Enhver person født i 2001 vil få adgang til adgang, så hvis en alder af 18 ikke nås før efter festivalen. Der vil ikke være nogen undtagelse fra denne regel, ikke engang hvis den pågældende er ledsaget af en forælder, værge og / eller anden voksen.
2.4 Af sikkerhedsmæssige grunde vil de besøgende, der holder en dagskort eller Full Madness Pass, der forlader festivalen, ikke få lov til at komme ind i grunden. En fuld Madness Pass vil ikke blive reaktiveret til næste dag. Af sikkerhedsgrunde kan besøgende på et af DreamVille-armbåndene indtaste Tomorrowland indtil to timer inden lukningen. Besøgende kan kun indtaste DreamVille fra kl. 17.00.
2.5 Arrangøren forbeholder sig ret til at få fat i forfalskede Tomorrowland og / eller DreamVille adgangskort eller armbånd.
3.1 Tomorrowland og / eller DreamVille-billetter eller armbånd kan ikke refunderes eller udskiftes for en anden type billet, dag eller weekend.
3.2 Stolen eller tabt Tomorrowland og / eller DreamVille armbånd vil ikke blive refunderet. Den besøgende er ansvarlig for at tage sig af sit eget armbånd. Hvis besøgende kræver et nyt armbånd (efter tyveri eller tab) under festivalen og indenfor festivalområdet, giver arrangøren en ny armbånd til den besøgende.
4.1 Alle registrerede, gyldige og aktiverede Tomorrowland og / eller DreamVille armbånd skal scannes, når de kommer ind på festivalpladsen og / eller campingpladsen.
4.2 Arrangøren og / eller den officielle billetsælger forbeholder sig ret til at bekræfte festivalbesøgernes identitet, når de kommer ind på Tomorrowland og / eller DreamVille grunde. Hvis en besøgende ikke er i stand til at identificere sig selv, vil han / hun blive nægtet adgang til Tomorrowland og / eller DreamVille grunden uden ret til tilbagebetaling af optagelsesprisen. Gyldige identitetsbeviser omfatter: et gyldigt id, pas eller kørekort.
Navnet på identitetsbeviset skal være det samme som det navn, hvor armbåndet er registreret. Kopier af identitetspapirer accepteres ikke. Sikkerhedsloven gælder udtrykkeligt.
4.3 Alle Tomorrowland armbånd sendes af arrangøren til leveringsadressen, der blev indtastet ved køb fra begyndelsen af juli 2019. Efter køb kan billetter ikke længere udveksles / opgraderes til en anden type billet, og det vil heller ikke være muligt at ændre navnet ( s) og / eller adresse.
4.4 Tabte eller beskadigede armbånd vil ikke blive refunderet. I tilfælde af, at Tomorrowland-armbåndene ikke når leveringsadressen, er hovedkøberen, der har købt, kontaktet arrangøren og arrangøren vil levere armbåndet på festivalen. I latteret er armbåndet og skattekassen sendt til hovedkøberen, og køberen har ikke ret til en skattekasse eller modtager refusion af skatkassen.
4.5 For billetter købt under Will Call sælges armbåndene ikke. Indehaveren af en Will Call-billet vil ikke være berettiget til refusion af armbåndsgebyret, hvis de ikke modtager en skattekasse.
4.6 Særlig 15-årig gave i skatkassen - Det er ikke muligt at anmode om ændring eller refusion af den særlige 15-årige gave, du modtager i skatkassen. En præference vedrørende gaven gives under forudregistreringen af hovedkøberen og gælder for alle skattekasser i ordren.
5.1 Adgang til Tomorrowland og / eller DreamVille grunde kan nægtes, og besøgende kan blive udsendt fra Tomorrowland og / eller DreamVille grunde (uden krav på tilbagebetaling af adgangsprisen), hvis en besøgende: (nedenstående liste er ikke- udtømmende):
6.1 Enhver, der er i besiddelse af et gyldigt Tomorrowland armbånd eller specielt adgangskupon, skal have det personlige armbånd eller kuponvalideret, når de kommer ind på Tomorrowland og / eller DreamVille grunde.
6.2 Besøgende kan søges eller klappes af sikkerhedspersonale, før de får lov til at gå til Tomorrowland og / eller DreamVille. Sikkerhedspersonalet kan bede billetholdere af de samme seks til at underkaste sig og / eller søge efter deres tøj og bagage for at opfange forbudte genstande. Hvis der er fundet forbudte genstande, har sikkerhedspersonalet ret til at konfiskere objektet og nægte ejeren adgang til festivalen.
7.1 Adgangskontrol er i overensstemmelse med gældende lovgivning og tager sigte på at forebygge våben eller farlige stoffer, der kan forstyrres af Tomorrowland og DreamVille eller sætte sikkerheden for de besøgende i fare.
7.2 Følgende punkter er forbudt fra Tomorrowland og / eller DreamVille grunde:
7.3 Følgende objekter kan anbringes på Tomorrowland og / eller DreamVille grunde:
8.1 Besøgende på Tomorrowland og / eller DreamVille har ikke lov til at:
9.1 Det er forbudt at bære tekster, symboler, genstande, tøj og / eller eksterne udtryk, der udtrykkeligt repræsenterer en politisk, social bevægelse eller gruppe. Alt, der tyder på diskrimination, incitamenter eller racisme er strengt forbudt.
10.1 Enhver, der er til stede på Tomorrowland og / eller DreamVille grunden, skal til enhver tid have instruktioner og anvisninger fra arrangøren eller dets autoriserede repræsentanter på festivalen og / eller campingpladserne for at sikre den offentlige orden og sikkerhed under festivalen .
11.1 Af sikkerhedsmæssige grunde forbeholder Arrangøren ret:
11.2 Arrangøren kan finde sig nødt til at ændre eller ændre festivalprogrammet. I dette tilfælde forbliver adgangskort gyldigt, og ingen adgangskort refunderes eller udveksles.
12.1 Gennem disse almindelige forretningsbetingelser informerer arrangøren alle besøgende om, at arrangøren indsamler data for at forhindre eller opdage ulovlig adfærd, for at beskytte eller håndhæve juridiske rettigheder og af sikkerhedsgrunde. Dette vedrører følgende personoplysninger: fornavn, efternavn, fødselsdato og bopælsland. Når det er muligt ifølge loven, kan arrangøren også dele disse personoplysninger (fornavn, efternavn, fødselsdato og bopælsland) til offentlige myndigheder eller andre autoriserede organer for at beskytte eller håndhæve hans rettigheder eller tredjemands rettigheder eller i påvisning og forebyggelse af svig eller andre forbrydelser. Disse statslige organer eller autoriserede organer kan give arrangøren et negativt råd vedrørende adgangen til en billetholder. I dette tilfælde nægter arrangøren en ticketholder adgang til arrangementet eller udsætter den pågældende person fra festivalen. Billetindehaveren har ingen ret til erstatning for skader.
12.2 For at kunne udføre dit køb skal organisatoren dele dine data med tredjepart. Ved at acceptere disse generelle vilkår og betingelser giver du udtrykkeligt tilladelse til at dele dine data med følgende parter for følgende mål.
12.2.1 Arrangøren kan dele dine data med følgende mål:
12.2.2 Arrangøren kan dele dine data med følgende parter:
12.3 Ved at komme ind på Tomorrowland og / eller DreamVille-grunde accepterer alle besøgende automatisk at blive fotograferet eller filmet og dermed give arrangøren tilladelse til at bruge og / eller sende disse digitale billeder. Arrangøren kan bruge disse digitale billeder til salgsfremmende og / eller kommercielle formål i forbindelse med Tomorrowland og / eller DreamVille. Desuden kan disse billeder bruges af kommercielle og / eller (medie) partnere. Billeder kan endvidere optages og opbevares af politiet og / eller arrangøren for at opretholde og håndhæve sikkerheden på festivalpladsen og for at forhindre, undersøge og straffe forbrydelser og brud på de generelle vilkår og betingelser ved at fastslå gerningsmændens identitet ved hjælp af disse digitale billeder.
12.4 Festivalen er under kameraovervågning i overensstemmelse med lov af 21. marts 2018.
12.5 Alle besøgende har ret til gratis at gøre indsigelse mod brugen af deres data ved at underrette arrangøren eller deres indsigelse skriftligt ([email protected]). Alle besøgende kan også anmode arrangøren om at skrive for at ændre, ændre eller slette deres personlige data.
12.5.1 Hvis den besøgende, der købte billetterne ("Hovedkøber") ønsker at bruge sin ret til at blive glemt, erkender han, at arrangøren ikke længere kan opfylde sin ordre eller give adgang til festivalen til nogen inden for ordren. Hovedkøberen har ikke ret til restitution.
12.5.2 Hvis en af de personlige gæster hos hovedkøberen bruger sin ret til at blive glemt, erkender han, at arrangøren ikke længere kan opfylde dette billet tilskud til festivalen. Hovedkøberen har ikke ret til restitution.
12.6 Alle fotografier og filmoptagelser af besøgende på festivalpladsen må kun bruges til kommercielle eller offentlige formål med forudgående skriftligt samtykke fra arrangøren.
12.7 Besøgende på festivalen må ikke fremstille eller udsende (semi) professionel (livestream) video og / eller lydoptagelser på festivalpladsen uden forudgående skriftligt samtykke fra arrangøren. Dette forbud gælder også for brug og / eller offentliggørelse af disse (semi) professionelle (livestream) video og / eller lydoptagelser efter festivalens afslutning uden forudgående skriftligt samtykke fra arrangøren.
12.8 Ved at købe Tomorrowland-billetter accepterer du at være opmærksom på og acceptere Tomorrowlands Privacy Policy.
13.1 Fritidsområde 'De Schorre', hvor festivalen finder sted, ligger i et naturreservat. Alle besøgende på festivalen skal samarbejde med hjemmesiden rent og ryddeligt, herunder ved hjælp af affaldsopsamlingspunkterne på festivalpladsen, campingpladsen og parkeringspladserne.
14.1 Tomorrowland Billet
15.1 DreamVille Billetter
16.1 Det er forbudt at distribuere flyers eller hænge plakater inden for eller uden for festivalpladsen under festivalen. Besøgende, der ønsker at promovere deres egne arrangementer, kan deltage i avisen Tomorrowland, som fordeles blandt de besøgende under festivalen. For mere information besøg [email protected].
17.1 Tomorrowland anvender en nultolerancepolitik vedrørende narkotika.
17.2 Brug af stoffer på festivalpladsen er strengt forbudt. Hvis der bevises herfor, gennem streng overvågning og inspektion, vil den involverede person blive fjernet fra festivalpladsen og nægtet adgang for en periode på 5 på hinanden følgende år.
17.3 Alle besøgende får mulighed for at forlade ethvert stof i særlig narkotikaamnesti, inden de går ind i juridiske grunde.
17.4 Hvis du har særlige lægemidler af sundhedsmæssige grunde, skal du fremlægge et gyldigt lægeattest, før du får lov til at bringe de specifikke lægemidler på festivalen.
17.5 Alle anvisninger og instruktioner fra sikkerhedspersonalet skal være øjeblikkeligt. Hvis der er mistænkt besiddelse af forbudte eller farlige våben, bliver sikkerhedspersonalet indkaldt til at foretage en søgning. Afvisning af at underkaste sig søgning kan resultere i at blive fjernet fra begivenheden.
18.1 Officiel Tomorrowland Fashion & Merchandise sælges kun på festivalsjorden via den officielle Tomorrowland webshop (store.tomorrowland.com) og i butikker udvalgt af TML på Tomorrowland.
19.1 Festivalen giver mulighed for at hæve penge. Top-up booths er installeret for at indlæse 'Pearls', festivalens officielle valuta på armbåndet. Køb af perler kan ske i kontanter eller debet / kreditkort. Alle mad og drikkevarer, der købes på festivalen, skal betales i 'Perler'.
20.1 Skabe kan lejes på festivalen efter tilgængelighed.
20.2 Ved leje af et skab accepterer du Lockerbox's generelle vilkår og betingelser. Disse vilkår gælder også, hvis locker er inkluderet i billetprisen. (http://www.lockerbox.nl/algemene-voorwaarden/)
20.3 Alle besøgende accepterer udtrykkeligt at holde arrangøren fri for ethvert ansvar for skade på og / eller de varer, der opbevares i et låst skab.
21.1 Der er parkeringsfaciliteter tæt på Tomorrowland og Dreamville grunde. Under kuponen kan du også købe en parkeringsbillet, som du kan parkere på en af parkeringspladserne. Det er ikke muligt at bestille et bestemt parkeringssted eller en bestemt parkeringsplads. Ved betaling modtager du en kupon, der skal bruges, når du parkerer din bil. Perioden for denne kupon vil blive annonceret på vores hjemmeside. Det er også muligt at bruge parkeringspladsen uden kupon, mod kontant betaling.
21.2 Den besøgende accepterer udtrykkeligt at holde arrangøren fri for ethvert erstatningsansvar for skader forårsaget af eller af andre ulykker, der opstår i forbindelse med køretøjer eller personer på de officielle festivalparkeringspladser.
22.1 Ved fremlæggelse af et blåt parkeringskort kan de besøgende bruge den reserverede parkeringsplads. Vi beder dig om at give os besked på forhånd, hvis du ønsker at bruge denne parkeringsplads ved at sende en mail til [email protected];
22.2 Personer med handicap kan komme ind på Tomorrowlands grunde ved hjælp af en elevator. Vagterne skal være i besiddelse af et gyldigt armbånd med deres navn.
22.3 Ekstra fortov er installeret på hele grunden for at gøre festivalpladsen let tilgængelig for handicappede.
23.1 Arrangørerne er udelukkende ansvarlige for direkte skader, som en besøgende har lidt, som direkte og udelukkende skyldes et brud på arrangørens side. Imidlertid kan kun erstatning, som arrangøren er forsikret for, og som forsikringsgiveren er villig til at betale for. Ekskluderet fra kompensation er: (i) følgeskader, (ii) immaterielle skader (iii) og forsætlig skade eller skade forårsaget af den besøgende.
23.2 Alle besøgende går ind på parkeringspladserne og festivalen på egen risiko i den forstand, at arrangøren ikke er ansvarlig for skader forårsaget i forbindelse med at komme ind på eller være på grund af og / eller deltage i koncerter, såsom hørselsskader, øje skader og andre fysiske lidelser.
24.1 Arrangøren kan kun annullere eller udsætte festivalen i tilfælde af force majeure, eller hvis arrangøren har en anden påviselig overbevisende grund til at annullere eller udsætte festivalen. Force majeure-begivenheder omfatter, men er ikke begrænset til: terrorangreb, terrorangreb, uvejr, strejker, ild, statslige indgreb, pandemier, kunstneres sygdom, manglende og / eller forsinkelser i tekniske faciliteter, fejl og / eller forsinkelser i transportmidler mv.
24.3 Hvis en besøgende ønsker at annullere hans / hendes adgangsbillet på grund af bekymringer for terrorangreb og / eller angreb, refunderes købsprisen under ingen omstændigheder.
25,1 Kontantløs - Generelt
Cashless betalinger er den betalingsmetode, der blev brugt under festivalen. Organisationen forbeholder sig ret til at tillade andre betalingsmetoder, såsom kontantbetalinger og / eller betalinger via andre elektroniske enheder.
"Pearl" er den officielle valuta på festivalen. Besøgende kan købe "Pearls" gennem Tomorrowland Cashless-systemet ved hjælp af en top-up online eller i top-up på DreamVille eller på Tomorrowland.
Gennem en online "up-up" -transaktion på hjemmesiden eller ved at indtaste festivalen accepterer den besøgende automatisk de Cashless vilkår og betingelser.
Organisationen kan ikke opretholdes, hvis det kontantløse system ikke fungerer, fungerer ikke uden fejl eller kun delvis fungerer under festivalen. I så fald vil organisationen give et back-up-scenario for den besøgende.
25.2 Cashless - transaktionskonflikter
25.2.1 Opkøbstransaktioner
Alle tvister vedrørende online up-up-transaktioner skal rapporteres straks med en anmeldelse til [email protected]. Klager i forbindelse med onlinetransaktioner vil kun blive accepteret senest 3 måneder efter festivalen. Besøgende opfordres til at tilføje de nødvendige bilag, når de kommunikerer med Festivalorganisationen.
Tvister om up-to-date transaktioner foretaget på festivalen skal rapporteres af den besøgende til et Cashless kundeservice punkt på festivalen samt til denne email adresse: [email protected]. Organisationen forbeholder sig ret til at afvise tvisten, hvis der fremlægges bevis eller dokumentation vedrørende den omtvistede transaktion. Besøgende kan spore alle de bedste transaktioner i sin online Cashless-konto.
25.2.2 Andre transaktioner
Alle andre transaktioner skal indberettes hurtigst muligt på Cashless kundeservicepunkt på festivalen.
25.3 Tab eller tyveri af værdistøtten
Besøgende forbliver altid ansvarlig for sin kontantløse støtte (armbånd eller cashless kort), hvorpå 'Pearls''en blev toppet op. Organisationen kan ikke holdes ansvarlig i tilfælde af tab eller tyveri.
I tilfælde af tab eller tab kan den besøgende deaktivere sin kontantløse støtte ved at få adgang til sin online kontantløse konto eller ved at besøge et Cashless kundeservice punkt på festivalen.
25.4 Restitutioner
Cashless 'Pearls', eksklusive 'Bonus' Perler '' og 'Perler prælastet af Organisationen' kan kun refunderes efter Festivalen. Organisationen vil derfor ikke refundere nogen perler under festivalen (selv i tilfælde, hvor en besøgendes adgang til festivalstedet nægtes).
Alle kontantløse restitutioner er genstand for et refusionsgebyr.
I tilfælde af et back-up-scenario vil organisationen foreslå en alternativ betalingsmetode til den besøgende. Retten til ikke at udføre organisationens reserver.
25.4.1 Automatiske restitutioner
Der vil blive automatisk refunderet for alle online-up-ups eller transaktioner via hjemmesiden implementeret gennem internationale mærker. De internationale mærker er: Bancontact, iDeal, VISA og MasterCard. Organisationen forbeholder sig ret til at tilføje eller fjerne betalingsmåder, hvis det er nødvendigt.
Organisationen vil indlede automatiske refusioner inden for en periode på 7 dage efter festivalens afslutning. Timingen er genstand for mulige forsinkelser, som kan forekomme uden for organisationens kontrol. Restitutionerne udføres med samme betalingsmetode, som blev brugt til online-top-up. Timingen, når betalingen er synlig på kontoudskriften fra den elektroniske betalingsudbyder, afhænger af valutaen, landet og den nødvendige behandlingstidspunkt, hvor betalingsudbyderen er etableret.
Restitutioner, der kvalificerer til automatisk refusion, sker automatisk. Organisationen kan ikke blokere betalingsmetoden for restitutionen.
25.4.2 Manuelle refusioner
Manuelle restitutioner vil gælde for alle beløb, der blev suppleret under festivalen.
Manuelle refusioner kan anmodes om indtil torsdag den 15. august 2019, kl. 23.59 CET. Anmodninger om refusion efter denne dato tages ikke i betragtning. Organisationen råder alle besøgende til at gøre maksimal brug af online-top-up.
The Organization will strive to initiate manual refunds within a period of 7 working days after the end of the period of registration for manual refunds. The timing is subject to possible delays which may occur beyond the will of the Organization. The refunds will be conducted through the payment method as indicated by the visitor on the “manual refund form”.
På grund af det faktum, at manuelle tilbagebetalinger behandles individuelt, er der en minimal behandlingstid mellem anmeldelsen fra det kontantløse system og den effektive betaling, ordre på ca. tre bankdage. Organisationen kan ikke holdes inden for den minimale behandlingstid. Behandlingstiden afhænger af den valgte metode.
Besøgende er ansvarlig for at give organisationen de korrekte refusionsoplysninger. Hvis den besøgende ikke giver organisationen de korrekte refusionsoplysninger, forbeholder organisationen sig ret til at udføre restitutionen.
IKKE-SEPA-restitutioner er underlagt et ekstra bankgebyr på 7,00 €, som vil blive trukket fra det refunderbare depositum. Disse betalinger kræver en yderligere behandlingstid på mindst tre bankdage og kan desuden være underlagt bankgebyrer, som opkræves af destinationsbanken. Disse omkostninger betales af den besøgende.
25.5 Betalingsdatahåndtering og fortrolighedserklæringer
25.5.1 Ingenico
For Ingenics privatlivspolitik henvises til https://payment-services.ingenico.com/be/en/cookie-policy.
26.1 Disse generelle regler og betingelser er udelukkende reguleret af og vil blive fortolket i overensstemmelse med belgisk lov med udelukkelse af regler om lovkonflikt.
26.2 Eventuelle tvister vil udelukkende blive henvist til den kompetente ret i Antwerpen, Belgien.
26.3. Arrangøren har dog ret til at indgive et krav til den ret, der ville have kompetence i henhold til de lovbestemte kompetenceregler.
26.4 Hvis en kommission i disse Generelle Regler og betingelser eller en del heraf er eller erklæres ugyldig eller uhåndhævelig, forbliver de øvrige bestemmelser i disse Generelle Regler og Vilkår fuldt ud, og denne Kommission vil erstattes automatisk (ved anvendelse af loven) af en gyldig kommission, der i så høj grad som muligt med den ugyldige kommission har til formål.
Manglende opfyldelse af de almindelige regler og vil resultere i en anmodning, der afvises eller nægtes, eller som udleveres uden nogen tilbagebetaling af adgangsgebyret. ALLE BESØGERE, DER ER AFFALDET ELLER DOWNLOAD TILLADELSE TIL UDVIKLING, ER FORPLIGTET TIL AT LØSE FESTIVALGRUNDERNE Umiddelbart
Applies to Defqon.1, Qlimax, Qapital, IMPAQT, The Qontinent, X-qlusive
Q-dance köpvillkor
CHAPTER 1 GENERAL
ARTICLE 1 DEFINITIONS
“General Terms and Conditions”:
These general terms and conditions, which apply to every legal relationship between a Visitor and an Organiser with regard to the visiting of an Event with a Ticket, the purchase of a Ticket and the related purchase of a product and/or service (of Third Parties) on the Website;
“Visitor”:
The visitor of an Event, or the person who buys a product and/or service (of Third Parties) related to an Event on the Website, according to the meaning of the provisions of these General Terms and Conditions. The Visitor is always a consumer who is not acting in the course of a profession or running of a business, or on behalf of these, and is the party designated by law as the “other party” in Section 6:231(c) of the Dutch Civil Code;
“Third Party(s)”:
Every party that sells a product or provides a service related to the Event, not being the Organiser or otherwise part of the ID&T group;
“Event”:
Any event, single- or multiday, in- and/or outside – including a festival and any associated camping facilities – organised by the Organiser in the Netherlands at its own expense and risk and for which this Organiser uses these terms and conditions in relation to Visitors;
“Organiser”: The company related to the Event as referred to in Article 2.2, that is user of these General Terms and Conditions on the grounds of section 6:231 sub b Dutch Civil Code in relation to the Visitor for whom this company is responsible in every respect and the contracting party of the Visitor. The Organiser has activities of its own, such as the Website and/or Event.
“Ticket”:
An admission ticket that provides the Visitor the right to attend an Event. This can either be a physical ticket or a digital ticket with barcode;
“Website”:
Each website of the Organiser as exploited and offered by the legal entity concerned, on which the Visitor can find information about an Event and on which or through which the Visitor can buy Tickets and related products and/or services (of Third Parties);
ARTICLE 2 ACCESSIBILITY AND APPLICATION OF THESE GENERAL TERMS AND CONDITIONS
2.1 The General Terms and Conditions are applicable if the visitor visits an Event with a Ticket, purchases a Ticket and/or a related product or service (of Third Parties) on the Website. The terms and conditions are declared applicable prior to the Visitor’s purchase of a Ticket and/or product or service. By purchasing a Ticket, by visiting an Event with a Ticket and/or by buying a product and/or service (of Third Parties) on the Website, the Visitor accepts these General Terms and Conditions. The General Terms and Conditions also apply if the Ticket, regardless of the manner, was acquired through a third party.
2.2 The Organiser is ID&T Holding B.V. and is registered on Overhoeksplein 27a (11th floor), 1031 KS Amsterdam, the Netherlands, with trade registration number 58522174 (“ID&T”) and/or related companies within the ID&T group. ID&T can be contacted during office hours on the following telephone number: 020 851 06 00 and in addition, via the following email address: [email protected]. Each Event can be contacted via its own Website and/or its own email address, including but not limited to [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected].
2.3 If an Event is organised by a related ID&T company, then the General Terms and Conditions will be applicable to this company if they are available on the relevant Website. In that case, this company is the Organiser, contracting party and user of the General Terms and Conditions as referred to in Section 6:231 (b) of the Dutch Civil Code. ID&T Holding B.V. as such will never be the contracting party and/or the legal user of the General Terms and Conditions and will never be a party in a legal procedure nor will it ever be liable towards a Visitor on the basis of the General Terms and Conditions.
2.4 The Organiser refers to the general terms and conditions on the Ticket of an Event. The Visitor can also access the General Terms and Conditions at the moment of entering the Event, as these General Terms and Conditions – or at least an excerpt thereof – will be made available at the entrance of the Event.
2.5 During the purchase of a product and/or service (of Third Parties) and/or a Ticket on the Website, the Visitor has the possibility to access the General Terms and Conditions before he proceeds to conclude the agreement electronically.
2.6 These General Terms and Conditions solely apply to private persons and specifically exclude parties acting in their capacity as professional contracting parties in relation to the Organiser. The legal relationship between the Organiser and a professional contracting party is subject to alternative terms and conditions.
ARTICLE 3 AMENDMENT OR ADDITION TERMS AND CONDITIONS
3.1 The Organiser is at all times entitled to amend or complement the General Terms and Conditions. The amended version will in that case be published on the Website. As of the date of publication, the amended terms and conditions will be applicable. If an amendment or addition significantly affects the rights or obligations of the Visitor, the Organiser will either notify the Visitor of the amended terms and conditions by way of email or by clearly bringing it to the Visitors attention during the visit of the Event and/or the Website.
3.2 If the Visitor visits the Event and/or purchases a Ticket or products and/or services (of Third Parties) on the Website after amendment of or addition to the General Terms and Conditions, the Visitor thereby irrevocably accepts the amended or complemented General Terms and Conditions. If the Visitor does not wish to accept these amended or complemented General Terms and Conditions, the Visitor must immediately cease the use and visitation of the Website and/or Event(s) or the purchase of the Tickets or products and/or services (provided by Third Parties) on the Website.
CHAPTER 2 VISITING EVENTS
ARTICLE 4 TICKET
4.1 Access to the Event is only obtained by showing a valid and undamaged Ticket. People wishing to enter the Event may be requested and will then be obliged to show proof of identity due to checks on the age limit (if applicable). In the event, after entry, the Visitor leaves the Event or its location, the Ticket will automatically lose its validity.
4.2 People younger than 18 will simply be refused entry to the Event, unless explicitly otherwise determined by the Organiser, for example in case a different legal drinking age is used, in which case the Organiser will not be obliged to refund the amount of the Ticket.
4.3 Tickets are and remain the property of the Organiser. The Ticket gives the holder the right to attend the Event. Access is given only to the first holder of the Ticket scanned at the entrance of the Event. The Organiser may presuppose that the holder of this Ticket is also the person who has a right to it. The Organiser is not obliged to perform any further verification of Tickets. The Visitor must take responsibility for ensuring that he is and remains the (sole) holder of the Ticket issued by the Organiser or by an advance sales address that it has engaged.
4.4 As of the time that the Ticket has been provided to the Visitor, the Visitor bears the risk of any loss, theft, damage or misuse of the Ticket. The Ticket is only supplied once and gives access to only one person.
4.5 The Organiser reserves the right to set a maximum on the number of Tickets to be ordered by a Visitor, in that case the Visitor is obliged to comply with such maximum number.
4.6 Solely purchases at the authorized (pre)sale addresses or with the Organiser guarantee the validity of the Tickets. The burden of proof in this regard rests on the Visitor. The Ticket may consist of a barcode provided to the Visitor via electronic communication (e-mail). In the event the Visitor has chosen to receive the Ticket in this manner, the Visitor must ensure that the Ticket can be provided by electronic communication and that it can be provided in a safe manner. Organiser cannot guarantee the confidentiality of the issued Ticket or guarantee the receipt of the admission ticket. Scanning the Ticket from a mobile device of the Visitor is done at the sole risk of the Visitor. Organiser cannot be held liable in the event the Ticket cannot be scanned and the Visitor is not entitled to a refund of the amount of the Ticket and/or compensation in this case.
ARTICLE 5 PROHIBITION AGAINST RESALE, ETC.
5.1 Tickets for the Event may not in any way be resold by the Visitor in the context of commercial purposes.
5.2 The Organiser may appoint an authorized resale platform (e.g. an additional official sales channel) for Tickets for the Event, which could be an online secondary ticket marketplace. Reselling Tickets on any sales channels other than the ones appointed by the Organiser is strictly forbidden. Access to the Event may be refused for a Visitor holding a Ticket purchased from an unauthorized source. The Organiser cannot be held liable nor can any damages be claimed resulting from the sale or purchase of a Ticket (including the validity of a Ticket) for the Event via any sales channel.
5.3 The Visitor is not allowed to make any type of advertising or any other kind of publicity relating to the event or any part of it.
5.4 The Visitor who transfers on his Ticket to a third party is obliged to impose on the one to whom he transfers the Ticket the obligations that rest on him as Visitor, as reflected in these General Terms and Conditions. Transferor remains responsible vis-à-vis the Organiser for the compliance of this person with the same obligations.
5.5 If the Visitor does not comply with his obligations as reflected in the preceding paragraphs of this article and/or cannot guarantee them, the Visitor will forfeit to the Organiser an immediately payable penalty of € 10,000,- per violation and € 5,000,- for each day that the violation has continued or continues, without prejudice to the Organiser’s additional right to demand compliance from the Visitor and/or compensation of loss suffered or to be suffered.
5.6 Should the Visitor not comply with the provisions of these General Terms and Conditions, the Organiser is entitled to invalidate/cancel the Tickets or refuse the Visitor (further) access to the Event without the Visitor being entitled to reimbursement of the amount that he has paid the Organiser, directly or via an advance sales address, for the Ticket (including service fees). The holders of any such Tickets will be denied entry to the Event, without any right to compensation.
ARTICLE 6 SEARCHES AND CAMERA SURVEILLANCE
6.1 The Organiser is entitled to search or arrange for Visitors to the Event to be searched before entering and/or during the Event. If the Visitor refuses to be searched, he may be refused entry to the Event or may be immediately removed from the Event, without any right to a refund of the amount of the Ticket.
6.2 Cameras may be available that make recordings of the area/the venue where the Event takes place, for the purpose of surveillance and safety.
Article 7 Prohibited items
7.1 At the risk of confiscation, a Visitor may not bring, either for himself or another person – or have in his possession – at the Event venue, any professional photography-, film-, drone-, sound- and/or other recording equipment of any nature, glassware, plastic bottles, (alcoholic) beverages, selfie sticks that if extended are longer than 1.5 meter and/or constructions that are not intended for that purpose, food, drugs (among others drugs that are listed on list I and II of the Opium Act), nitrous oxide (cartridges), cans, fireworks, animals, weapons and/or dangerous objects (including – but not limited to – spray cans or CS gas) or use such items prior to or during an Event. The venue of the Event may apply other and/or additional policies which apply to this article and the Event, which in that case also applies to the Event. Confiscated items will not be returned.
7.2 Any Visitor who breaches this prohibition may moreover be refused entry or further access without any right to a refund of the amount of the Ticket, or may be removed from the Event and/or handed over to the police. The Organiser has the right to destroy the confiscated items.
ARTICLE 8 REFUSAL OF ENTRY
The Organiser reserves the right to refuse specific people entry or further access to the Event or to remove them from the Event and/or hand the Visitor over to the police if it deems this necessary for maintaining public order and safety during the Event and/or there is a violation of an article from these General Terms and Conditions. This also applies if a Visitor wears or carries clothing, texts or signs which, in the opinion of the Organiser, may be offensive, discriminating, insulting to or cause aggression or unrest among other Visitors or does not comply with dress code as specified by the Organiser, as well as to undressing during the Event (including but not limited, for instance, to exposing the upper part of the body). Even if an Ticket is likely to be counterfeit, the Organiser is entitled to refuse to admit the holder of this Ticket to the event without the Visitor or this holder being able to claim any compensation for any loss that this may cause him or restitution of the amount of the Ticket.
ARTICLE 9 FILM AND VIDEO IMAGES
9.1 Recording the Event in a professional and/or commercial form, including photographing, filming (including drones), making sound and/or image recordings, as well as reprinting and/or copying from the programme booklet, posters and other printed materials is not permitted without the express, prior and written consent of the Organiser.
9.2 In the event registrations have been made of part of the Event by the Visitor using non-professional recording equipment (such as a smartphone), these registrations are strictly for their own use and may not be used and/or made available to the public commercially in any way.
ARTICLE 10 OWN RISK / LIABILITY
10.1 The Visitor enters the Event venue, which may include any car park and/or camping site(s) and shuttle buses that are used to transport Visitors to the Event’s entry point, and attends the Event at his own risk. Organiser cannot be held liable for any damage which the Visitor has suffered in this regard.
10.2 The Visitor is expressly aware that loud music will be played during the Event. The Organiser advises Visitors to occasionally give their hearing a rest during the Event by going to an area where no music is being played and to wear ear protection at all times. Organiser accepts no liability for hearing loss, damage to sight, blindness and/or other bodily injury and/or damage of goods, such as but not limited to clothing, whether or not brought by other visitors to the Event.
10.3 Organiser is solely liable for damage to the Visitor resulting from a shortcoming attributable to the Organiser. The total liability of Organiser is always limited to the compensation for the reasonable, demonstrable and direct out-of-pocket damage and costs of the Visitor, provided that this liability is always limited to the amount covered by the legal liability insurance of the Organiser.
10.4 Liability of Organiser for indirect damage, including consequential loss, intangible damage, loss of profits, lost savings and / or damage due to company stagnation is excluded.
10.5 The Visitor is obliged to report any damages to the Organiser within 48 hours of the Event via the email address as referred to in Article 2.2, on penalty of expiry for any claim of damages.
10.6 In the event the Organiser directly or indirectly engages subordinates, non-subordinates, assistants, third parties or other persons for the performance of the agreement, any liability of the Organiser pursuant to article 6:76, article 6:171 and article 6:172 of the civil code are excluded and Organiser is not liable for damages caused by these persons.
10.7 The Visitor shall indemnify the Organiser for all claims of third parties in respect of damages for which the Visitor is liable against such third parties under the law. The Visitor shall compensate Organiser for any damage, including all legal costs incurred by Organiser, resulting from any claim from those third parties.
ARTICLE 11 PROGRAMME
The Organiser will aim for the Event programme to be carried out in accordance with the announced schedule as far as possible. It is however not liable for deviations from this schedule and any resultant damage to Visitors and/or third parties. The Organiser is not liable for the content of the Event programme or how it is performed, expressly including the length of the programme/performances by artists. The starting time mentioned on the Ticket is subject to change.
ARTICLE 12 FURTHER RULES
12.1 The Visitor to the Event is obliged to comply with the regulations, internal rules, any amendments thereof and the instructions of the Organiser, the transport firm that runs the shuttle bus, the operators of the parking space, the operators of the Event venue, the security staff, fire brigade, police and other authorised parties. Security cameras may be present at the Event venue.
12.2 If the Visitor fails to comply with an order or breaches a rule prohibiting certain behaviour, he will be immediately removed by the security staff. Specific rules may apply to the site or venue of any Event and will be announced or published on site. If possible, these rules will also be published in advance on the Website.
ARTICLE 13 CANCELLING OR MOVING THE EVENT IN CASE OF FORCE MAJEURE
13.1 In case of force majeure in the broadest sense, which in this regard also includes the illness and/or withdrawal of the artist(s), strikes, terrorist threat, decision to cancel by the competent authority, fire, bad weather conditions, etc., the Organiser will be entitled to move the Event to another date or location or to cancel the Event.
13.2 The Organiser will not be responsible for damage arising from moving or cancelling the Event, as referred to above. If the Event is moved or cancelled, as referred to above, the Organiser will publicise this fact as far as possible in the manner that it deems appropriate, including among others through mentioning the applicable terms for a refund on the Website. The Organiser is only obliged in case of full cancellation to refund the admission fee as mentioned on the Ticket, but not the service fees and any incurred travel and accommodation costs, to the Visitor at his request. This applies in the event the Ticket was bought by the Visitor at the authorized (pre)sale addresses of the Organiser, and is not applicable in the event the Visitor bought the Ticket at any other sales platform, including but not limited to online secondary ticket marketplaces.
13.3 The (partial) refund will only be made, within a reasonable period after the date of the cancelled Event, if the Visitor produces a valid, undamaged Ticket which proves that it was bought by the Visitor, in the manner stipulated and announced by the Organiser (or the party that processed the Ticket payment) by means of channels that it will announce.
13.4 In the event the Event has to be cancelled due to or in connection with force majeure, the Organiser will be required to refund only a part of the fee as specified on the Ticket, or, failing that, only a part of the amount of the Ticket that the Visitor has paid via the authorized (pre)sale addresses. Service fees or other damages will not be refunded. Neither is the Visitor able to claim (replacement) access to a different event.
13.5 In the event the Event is rescheduled by the Organiser due to force majeure, the Ticket will remain valid for the new date that the Event is moved to. If the Visitor is not able to attend the Event on the new date, he is entitled to submit his Ticket at the (pre) sale address against refund of the amount of the Ticket (excluding service fees) that the Visitor has paid via the authorized (pre)sale addresses. This refund will only take place if the Visitor is able to deliver a valid and undamaged Ticket on time to the (pre)sale address, as specified on the Website.
ARTICLE 14 IMAGE AND SOUND RECORDINGS
14.1 The performers and/or Organiser is for commercial purposes authorised to make or arrange for image and/or sound recordings to be made of the Event and the Visitors to the Event and to reproduce and/or publicise or arrange for the publication of these recordings in any form and in any manner. By obtaining an Ticket to the Event and/or entering the Event venue, the Visitor unconditionally consents to the aforementioned recordings being made and to the processing, publication and use thereof, in the broadest sense, without the Organiser or any of its affiliated companies being liable to pay any compensation to him at any time.
14.2 The Visitor hereby irrevocably renounces any interest that he could have in the aforementioned recordings. Insofar as the Visitor has any copyright, neighbouring rights and/or portrait rights to the aforementioned recordings, he hereby unreservedly assigns these rights to the Organiser and hereby irrevocably renounces his personality rights and/or will not invoke these rights. In the event this transfer is not legally valid in advance, the Visitor is obliged at first request of the Organiser to give written notice of said permission and/or sign a deed of transfer to transfer these rights for free to the Organiser.
ARTICLE 15 SMOKEFREE EVENT
15.1 It is not permitted for the Visitor to (e)smoke anywhere on an Event that is organised by the Organiser on an inside location. If an Event takes (partly) place outside, (e)smoking is only permitted in the open air. Inside (in (temporary) buildings, constructions, tents and/or under a roof) (e)smoking is explicitly prohibited on any Event. The Organiser will take reasonable steps to make Visitors aware of the smokefree nature of the Event, but cannot warrant that the Event will be entirely smokefree. The Visitor will not be entitled under any circumstances to a refund of the amount of the Ticket or to any other compensation if the Event is not entirely smokefree.
15.2 If a ban or command on smoking is breached, the security staff can to the extent possible immediately remove the Visitor insofar as possible and any fines imposed on the Organiser because of the Visitor’s breach will be recovered from the Visitor.
ARTICLE 16 TOKENS
Tokens purchased during an Event will only be valid for that Event. The Organiser is not obliged to refund the purchase price of tokens after the Event. The Event can use different methods, such as a cashless system. If an Event venue uses different methods, the general terms and conditions of the Event venue will apply with regard to payment options during and after the Event. These conditions may differ from what is stated in this article of the General Terms and Conditions.
ARTICLE 17 ELECTRONIC PAYMENT INSTRUMENT
During the Event, the Organiser can, make use of an ‘open loop’ and/or ‘closed loop’ electronic payment system for the consumption done by the Visitor, among others by (also) using debit or credit card transactions instead of (or next to) tokens or coins.
In the event the Visitor wishes to pay with cash, the Organiser can offer a ‘closed loop’ system. The Visitor can use cash at a cash register at the Event to place credit on a payment card specifically created for that Event.
During the Event no refund to the Visitor (“Refund”) of the value of any remaining credit on this payment card (“Remaining credit”) will take place. The Remaining credit can be Refunded only once to the Visitor after the Event. The Visitor needs to request the Organiser for a Refund of the Remaining credit within two weeks after the Event, unless stated otherwise. After this period the Visitor loses the right to a Refund of the Remaining credit. All necessary information regarding (the application of) the Refund, can be read on the Event Website. Performing a Refund entails costs and the Organiser reserves the right to impose these costs on the Visitor. These costs are expressed on the Event Website. The payment card should remain after the Event in the possession of the Visitor since with this payment card the Remaining credit will be determined. In case of loss or possible theft of the payment card a Refund of any Remaining credit is not possible. The Organiser is never liable for any loss and/or theft of the payment card.
ARTICLE 18 LOCKERS
The Organiser (hereafter in this article, “The Organiser”) has the choice to provide the Visitor the possibility to rent a locker at the Event. A locker is a storage area for objects, clothes, bags, cash and/or securities of the Visitor, for which the Visitor will receive a personal code. With this code, the Visitor can open and close the locker. On the use of the locker by the Visitor additional general terms (of a third party) may apply, to which general terms the Visitor agrees at the time of renting the locker. The Organiser will not be liable for loss and/or theft and/or use by another of the personal code. Therefore, the Visitor should always keep the code for himself and the Visitor is recommended to not store any valuables in the locker.
ARTICLE 19 CAMPING FACILITIES
The Organiser may also offer camping facilities to Visitors at an Event, which offer will be valid for as long as those facilities remain available. The Visitor must purchase a special camping ticket for access to the camping facilities. In addition to the terms and conditions of this chapter, the Visitor may not take, in addition to the goods mentioned in article 7 of these General Terms and Conditions, the following items from the camping facilities and/or use the following items:
a) Campers, caravans, delivery vans, minibuses or other cars (all vehicles must be parked at the designated car park);
b) Candles, torches, oil or gas lamps, gas cylinders, sharp objects, tap systems, sound systems (other than a small radio), barbecues and/or other cooking or kitchen equipment, or generators.
ARTICLE 20 CAMPSITE RULES
20.1 Camping and sleeping is only permitted in (brought along) tents or other accommodation options offered by the Organiser at the campsite and not in cars or otherwise in the car park. All vehicles must be parked in the car park. The Visitor must carry all items that need to be taken to the campsite himself.
20.2 Each Visitor to the campsite may not take along more than the maximum amount of non-alcoholic or weak alcoholic beverages as mentioned on the Website. Glassware and/or strong alcoholic beverages are strictly forbidden. No drinks – alcoholic and/or non-alcoholic – may be taken from the campsite to the Event venue. Visitors may take their own food to the campsite, but this may not be taken to the venue where the Event takes place.
20.3 The Visitor and his luggage will be searched and checked at the entrance to the campsite and again at the entrance to the Event venue.
20.4 Trading, in any form whatsoever, is not permitted in the car park, at the campsite or in the Event venue. Goods may not be defaced other than expressly in designated places. The Visitor must deposit any form of refuse in the designated rubbish bins.
20.5 Climbing on stages, barriers, gates or scaffolding is not permitted. The breach of any of these conditions may lead to the removal from the Event venue and/or the camp-, parking site without any refund of the admission fee.
20.6 An Event may include specific campside rules, which are made known upon entry of the camping site and/or in the general house rules of the Event, as stated on the Website. These latter rules are in the event of deviating rules prevailing to the rules as stated in these General Terms and Conditions.
20.7 The Organiser may lay down further practical rules in the ‘Campsite Rules’ that will be put up or distributed, in relation to:
using showers and washing facilities at the campsite;
refuse collection;
putting up tents;
permitted food and drinks;
following the instructions of government, security and service employees;
other relevant instructions for camping with regard to public nuisance and similar matters.
CHAPTER 3 THE PURCHASE OF TICKETS AND PRODUCTS AND/OR SERVICES OF THIRD PARTIES
ARTICLE 21 PURCHASE OF TICKETS
21.1 If the Visitor purchases a Ticket for an Event of the Organiser, the payment and delivery for this Ticket will usually be handled for the Organiser by a third party, such as Paylogic. This third party may apply its own terms and conditions which are applicable to the payment and delivery of the Ticket. The Organiser is not responsible for the content of these terms and conditions.
21.2 The Organiser that manages the Website is in no way liable for errors, malfunctions or defects in or upon payment by this third party(s) to the Website and/or to the third party website.
21.3 The Visitor can not return the purchased Ticket, because an exception for the right of withdrawal applies on the grounds of section 6:230p under e Dutch Civil Code. By purchasing a Ticket, the Visitor enters into an agreement with the Organiser to perform a service for leisure activities – the Event – whereby the contract includes a specific point in time for performing the service, namely the specific date and time of the Event. Prior to purchasing a Ticket, the Visitor is informed about the exclusion of the right of withdrawal via the Website.
ARTICLE 22 CONDITIONS FOR AGREEMENTS WITH THIRD PARTIES
22.1 Via the Website products and/or services of Third Parties are offered that relate to the Event, whether or not via a hyperlink to the website of the Third Parties concerned. If the Visitor decides to purchase the products and/or services offered by Third Parties, the Visitor will enter into a (purchase) contract with the Third Party concerned and general terms and conditions of this Third Party may be applicable. The Third Party concerned is then liable for the performance of any obligation with respect to the Visitor.
22.2 Although the Organiser chooses Third Parties with due care, the Organiser is not a party to any agreement between the Visitor and the Third Party. The Visitor indemnifies the Organiser against any claim for costs or damages that may arise from an agreement between the Visitor and Third Party.
ARTICLE 23 TRIPS, TRANSPORT AND AIRLINE TICKETS
23.1 The Visitor may be offered trips for booking Tickets for domestic and foreign events via the Website, which will be booked and handled by Third Parties. When purchasing such a trip, the Visitor enters into a transport agreement with this third party. Although the Organiser chooses the Third Parties with care, it is not a party to any agreement between the Visitor and the Third Party.
23.2 The Visitor indemnifies the Organiser against any claim for costs or damage that may arise from an agreement between himself and the Third Party. Any applicable General Terms and Conditions of the Third Party may always be requested on the website of this third party.
ARTICLE 24 OFFERS MADE BY STANDHOLDERS AT AN EVENT
The Visitor to an Event of the Organiser may be offered products and/or services at that Event by Third Parties with a stand, such as food or beverages, merchandise items or other products such as sunglasses or clothing, or by providers of (fairground) attractions. Although the Organiser chooses these Third Parties with care, it is not a party to any agreement between the Visitor and the Third Party. The Organiser will not be liable under any circumstances for any damage arising from the purchase or procurement of a product or service by the Visitor, including a (fairground) ride of the Third Party. The Visitor indemnifies the Organiser against any claim for costs or damage that may arise from an agreement between himself and the Third Party. Any applicable general terms and conditions of the Third Party may be requested from this third party.
CHAPTER 4 FINAL PROVISIONS
ARTICLE 25 FURTHER USER RULES
25.1 Visitors of the Website are at all times obliged to comply with the regulations, any amendment of the regulations and any instructions and user rules of an Organiser as published on the Event venue and/or camping site and/or the Website.
25.2 Insofar as the Visitor of the Website does not comply, does not comply fully and/or does not comply on time with the user rules, the Organiser may, depending on the specific circumstances, suspend its obligations, terminate the agreement without being liable to pay any compensation, or claim specific performance.
ARTICLE 26 INFORMATION ON THE WEBSITE
Although the Organiser pays great care and attention to the provision of information on the Website, it cannot give any guarantee in relation to the nature and content of the information and is in no way liable for the content and consequences of using that information. Insofar as there are hyperlinks on the Website to offers, products, material or the website of a Third Party, the Organiser is neither responsible nor liable for the functioning of that hyperlink, the access to or content of the information of such a website.
ARTICLE 27 FORCE MAJEURE
Notwithstanding its possible other rights, the Organiser is entitled in case of force majeure to postpone the performance of any agreement or to terminate it out of court, without being liable to pay any compensation. Force majeure includes any breach that cannot be attributed to the Organiser, because it is not accountable by law, a legal act or according to generally accepted standards, as is set out in Article 13.
ARTICLE 28 LIABILITY
28.1 The Organiser will not be responsible under any circumstances towards the Visitor or third parties for errors, limited information or details on any Website except in case of intent or wilful recklessness towards the Visitor. The Organiser or Third Parties involved in the performance of any service or agreement will not be liable under any circumstances for damage, costs, lost profits, losses, consequential damage, loss of privacy or loss of data for any direct or indirect use or functioning of the Website.
28.2 The Organiser expressly does not warrant the Visitor that the Website, parts thereof or functions pertaining thereto will always function flawlessly, function according to the description or be available for use. On account of the internet connection, the resultant link to many unknown third-party internet users and possible attacks by hackers or others, the Organiser can likewise not warrant that the Website or the server that it uses will always be free of viruses, bugs or other faults or defects. The Visitor should also take reasonable measures himself to ensure that his computer is protected against viruses and the like.
28.3 The Organiser will not be liable under any circumstances for the Visitor following any link or hyperlink to a Third Party website or for the Visitor entering into any agreement with this Third Party. The Organiser will likewise not be liable under any circumstances for the messages posted by others on any forum or via any social medium that cause material or immaterial damage to the Visitor in any way.
28.4 Organiser cannot be held liable for theft and/or loss of properties of the Visitor at the Event venue and/or camping site.
ARTICLE 29 PERSONAL INFORMATION
The Organiser uses personal information of its clients and Visitors of the Website according to its privacy statement and in accordance with the General Data Protection Regulation and the Implementing Law General Data Protection Regulation. Earlier mentioned privacy statement is available on the Website.
ARTICLE 30 INTELLECTUAL PROPERTY RIGHTS
30.1 Everything that is made available on the Website, social media and during the Event or which belongs thereto, including music files, artists’ names, label names, streamings, downloads, software, designs, drawings, logos and trademarks forms part of the intellectual property of the Organiser or any licensor thereof by law or on the basis of an agreement.
30.2 The Visitor must recognise these intellectual property rights at all times and observe and comply with all restrictions placed on the use of protected works by law. Nothing in these General Terms and Conditions is meant to transfer, or to provide a license of, any intellectual property rights to the Visitor.
30.3 The provisions of the Dutch Copyright Act and other intellectual property laws apply fully at all times to any use and take precedence over these user rules:
a) the Visitor may only make normal private use of a product after he has paid for it in the normal way indicated on the Website. Any act of the Visitor which circumvents, changes or otherwise avoids the method of payment is prohibited. The Visitor may not otherwise reproduce, alter, upload, play in public, display, make available to third parties, perform, sell, resell, misuse, etc. a download or any other material from the Website as all these acts are reserved for the entitled parties. The Visitor may not adjust, circumvent, decrypt, encrypt or disrupt any software, files or payment procedures; b) the Visitor is allowed to make normal use of any product file that he has lawfully purchased, according to the procedures indicated on the Website. It is permissible to make a private copy, create a copy on another computer of music and other files that have been downloaded and purchased according to the rules, but only for personal and non-commercial use. Making copies available to third parties is not allowed under any circumstances; c) the security method as applied to software also explicitly belongs to the protected portions of the Website; d) the delivery of any file purchased by the Visitor does not entail any assignment or licensing of a right to the Visitor to promote or exploit that file.
30.4 If it is established that a Visitor has breached the statutory rules, the Organiser is within its rights to inform the entitled party hereof, which can then institute legal action against the Visitor.
ARTICLE 31 REPLACEMENT CLAUSE
If and insofar as any provision of these General Terms and Conditions is inconsistent with any statutory rule, this will not affect the other provisions of the General Terms and Conditions. The provision in question will cease to exist and be replaced by a provision that approximates the original one as closely as possible as regards content and nature and which is permitted by law.
ARTICLE 32 APPLICABLE LAW AND JURISDICTION
Dutch law applies to these General Terms and Conditions. The Amsterdam District Court has jurisdiction to take cognisance of disputes relating to these General Terms and Conditions, an agreement or the performance thereof, unless another court has jurisdiction pursuant to the law.
ARTICLE 33 ALTERNATIVE DISPUTE RESOLUTION REGARDING ONLINE PURCHASE
In the event there is a dispute between the Visitor and the Organiser with regard to an online purchase and the Visitor and the Organiser are unable to resolve the dispute amicably, the Visitor has the right to file a complaint against the Organiser via this link: http://ec.europa.eu/consumers/odr/.
Applies to Masters of Hardcore, Dominator Festival, Free Festival, SYNDICATE
Art of Dance köpvillkor
“Organisation”: Organisation is Art of Entertainment B.V., with the Chamber of Commerce number 34298370, the user of these terms and conditions in the agreement with the other party (the Visitor) in the context of access to the Event, and responsible for the organisation of the Events.
“Visitor”: Visitor of an Event or the Website of Art of Dance.
“Event”: Any kind of Event – including a festival and all associated facilities – organised by Organisation in Netherlands and for which Organisation uses these terms against Visitor. Event is part of and is organised by Organisation and has its own activities, such as its own website.
“Agreement”: The agreement between Organisation and Visitor, regarding use of the Website, the access to and the house rules during the Event.
“Ticket”: Proof of access to the Event, both physically and electronically.
“Website”: The website of Event or otherwise linked to Event.
2.1 These general terms and conditions apply to any legal relationship between Visitor and the Organisation.
2.2 These general terms and conditions are part of the Agreement.
2.3 The Agreement applies only to consumers and expressly not to professional parties. Visitor is always a consumer not acting from or on behalf of a job or a company, and is described in the law as “other party”.
3.1 These general terms and conditions have been filed with the Chamber of Commerce under number 34298370 and can be requested by any interested party.
3.2 These terms and conditions are also available and downloadable via the Website for Visitor.
These terms and conditions are subject to change. A modified version will be published on the Website and be submitted to the Chamber of Commerce. The amended terms shall apply from the date of publication. If Visitor does not wish to accept the amended terms, they must cease purchase of services or products by Organisation.
5.1 Organisation respects the privacy of every Visitor to the website and the Event and ensures that the Visitor’s personal data is confidential and treated with care.
5.2 Every Ticket needs to be personalized to ensure entrance at the event. If the name on the ticket does not match the name on the Visitors identification documents, the Organisation may deny entry of the Visitor. Organisation grants Visitor an option to change the name on the ticket online against a fee of 10% of the ticket prize. Personalization is used to fight black-market sales, in emergency cases and to inform visitors about the event and related cases. Visitor can at any moment ask Organization to delete the personal data.
On the Website, the Visitor gets to indicate whether Organisation may use their data to send information about upcoming events, publications, offers, campaigns and other websites of Organisation. After obtaining this consent, Organisation may share Visitor data with other companies that are part of the same group.
Visitor can also indicate whether they wish to receive information on activities of third parties, such as sponsors of Event or other affiliated companies. If such consent is given, Organisation may share Visitor data with these third parties. Visitor may withdraw this consent at any time by sending an email to Organisation with the text “withdraw permission for sharing my information with third parties in relation to Event”.
7.1 Visitor does not make their username and password known to third parties and is at all times responsible and liable for the loss of this information. If a third party becomes aware of this Visitor data, Visitor must report this directly to Organisation.
7.2 Organisation is under no circumstances liable for, or can under any circumstances be held liable by Visitor for the loss of personal data of Visitor on the side of Visitor or for any damage that (possibly) results from such a loss on the part of Visitor.
8.1 Organisation takes security measures to protect the personal data of Visitor. As such, Organisation complies with the relevant laws and regulations. Organisation takes the necessary measures to ensure that only relevant parties that have obtained permission by Visitor or which are necessary for the performance of a contract can view and/or use the data.
8.2 Organisation is under no circumstances liable for property damage or damage due to identity fraud suffered by Visitor if a third party gains unauthorised access to the personal information of Visitor, when the unauthorised access took place despite the presence of measures/protection set by Organisation that can under the law and by reasonableness and fairness be expected of them, unless there is intent or gross negligence. The online transmission of personal data by Visitor is at own risk.
9.1 At visits to Event, Visitor is obliged to conform to conditions and rules of conduct set by Organisation.
9.2 Visitor accepts the contents of these terms and conditions by means of acquiring and/or use of a Ticket, entering the location of Event and/or by cognisance of this via the Website. This also applies when a Ticket is obtained via a third party in any way, shape or form.
9.3 Organisation displays house rules at or near the Event, also tailored to relevant specific circumstances of Event. Visitor is held to abide by these house rules under all circumstances. The consequences of a violation of any provision of this chapter of these terms and conditions apply accordingly to the consequences of a violation of a provision of the house rules mentioned in this article.
10.1 Organisation can limit the number of tickets Visitor can buy.
10.2 The physical version of the Ticket is provided once and provides access to only one person. The electronic version of the Ticket is provided only once per e-mail and provides access to only one person.
10.3 From the moment that the Ticket is supplied to Visitor, Visitor carries the risk and must account for loss, theft, damage or misuse of the Ticket.
10.4 Access to the Event is only obtained by showing a valid and undamaged Ticket, which may be scanned. Visitor who does not have a valid Ticket is denied access to the Event or to be removed from the location of the Event. A Ticket that does not recognise the access control system as such and/or yields an incorrect code is invalid or leads to expiration of validity of the Ticket, without right to a refund of the purchase price. Additionally, if a Ticket is in all likelihood fake, the Organisation is allowed to refuse or deny the holder of this ticket access to (the site of) Event. Visitor or the holder is not able to claim any compensation for damage or loss that this may cause them.
10.5 Access to Event is only possible for persons over 18 years of age. Organisation is not required to refund a Ticket, if Organisation denies or refuses Visitor access due to violation of the age minimum. Persons who wish to attend Event may be asked, and are then required, to show a valid photo ID as a result of checks on said age minimum. Organisation may directly or indirectly copy the ID, including making a photocopy, for the purpose of maintaining public order and security, or at the request of competent (government) agencies.
10.6 Access is only given to the first holder of the Ticket which is scanned at the entrance to Event. Organisation may assume that the Ticket belongs to the holder. Organisation is not obliged to carry out any further checks to verify that the Ticket is valid. Visitor has responsibility regarding the Ticket purchased by them.
10.7 Visitor is only allowed in places the Ticket expressly entitles them to. Instructions on this subject by security staff, police, employees of Organisation and/or other competent authorities must at all times be followed immediately by Visitor.
In general, Organisation reserves the right to deny access or further access to certain persons at (site of) Event or to clear them from (site of) Event as deemed appropriate by them for maintaining the public order and security during Event. The same applies if Visitor carries clothing, texts or characters who, in the opinion of Organisation, can be considered offensive, discriminatory or may cause aggression or unrest of other Visitors, or undressing themselves during Event (including but not limited to, for example, exposing the upper part of the body). Additionally, if a Ticket is in all likelihood fake, the Organisation is allowed to refuse or deny the holder of this ticket access to (the site of) Event. Visitor or the holder is not able to claim any compensation for damage or loss that this may cause them.
12.1 It is prohibited without the prior written consent of Organisation to directly or indirectly resell Tickets for Events or to use them for commercial purposes, including for promotion and/or advertising of items, as a prize in competitions or as part of packages (such as packages offered by bus companies, (bus) tour operators, travel agencies and ticketing bureaus), unless it concerns an individual transaction in the private sphere.
12.2 Organisation can enable a recognised (online) sales platform (e.g. an extra official sales channel) for Tickets to an Event. Visitor is not allowed to buy or to sell a Ticket to Event anywhere other than an official sales channel, unless there is an individual transaction in the private sphere.
12.3 Organisation can neither be held responsible nor can damage be claimed as a result of the sale or purchase of a Ticket to the Event (including the validity of a Ticket to the Event) by some other party than the sales channel designated by Organisation.
12.4 Visitor that transfers their Ticket for compensation to a third party, without commercial purpose, that is to say an individual transaction in the private sphere, remains (partly) responsible to Organisation for compliance with the conditions set out in this article.
12.5 If Visitor does not meet their obligations in this article and/or cannot ensure this, Visitor owes a direct fine of EUR 300.00 (three hundred euros) to Organisation per violation per Ticket and EUR 50.00 (fifty euros) for each day and per Ticket that the violation continues or has continued, without prejudice to the additional right of Organisation to demand compliance of Visitor and/or compensation of damage suffered or damage to be suffered.
12.6 The manner of sale of Tickets is, subject to the provisions of this chapter, also laid down in a specific regulation.
12.7 Organisation is entitled to void or cancel the Tickets without Visitor being entitled to a reimbursement of the amount they paid to Organisation for the Ticket (including service charge), directly or through an official sales channel.
Organisation has the right to (have) a Visitor body searched prior to entering the location or during Event.
14.1 With risk of confiscation, Visitor may not bring professional equipment for photography, filming, sound and/or other recording equipment, no glassware, plastic bottles, drugs, cans, fireworks, sticks, chains, nitrous oxide, animals, weapons and/or other dangerous objects (including but not limited to spray cans or tear gas), or other items which, in the view of security personnel, police, employees of Organisation and/or other authorities having jurisdiction, is seen as containing discriminatory or provocative texts, pictures or shapes either to themselves or to another person, or have these in possession at the location of Event, or make use of these objects before or during an Event. Confiscated items will not be returned.
14.2 Visitor may not bring their own drink and food.
14.3 Consumption, use, trade, or possession of any narcotic drugs is strictly prohibited. Upon infringement of this the police may immediately be involved.
14.4 Confiscated items may be destroyed.
14.5 The on-location selling or offering, or having present for that purpose, merchandise, including (alcoholic) drinks, food, souvenirs, t-shirts (including the associated packaging, (plastic) glasses and the like), is allowed only if and to the extent that consent has been obtained from Organisation and under the condition that the Government required permits are available
14.6 Organisation reserves the right to ward off adverts from the location, including advertising associated with or resulting from direct or indirect advertising actions/advertising acts of a sponsor not directly affiliated to Event and/or Organisation.
14.7 The public should deposit waste, including of consumed drinks and food, in the appropriate containers.
14.8 It is forbidden to behave in a way that others may experience as provocative, threatening or offensive on the location of Event. Furthermore, it is forbidden to create any danger to the health or safety of oneself or others or to inflict harm upon others.
14.9 It is forbidden to climb light installations, fences, roofs, catwalks, canals, and other equipment or buildings on the location of Event.
14.10 The spreading or handing out of leaflets, flyers and/or goods at the Event and in its immediate vicinity is prohibited unless written permission has been granted by the Organisation.
15.1 Visitor may not smoke during an Event in a covered place (such as, but not limited to tents, umbrella tent, etc.), unless this place is specifically designated as a “smoking area”. Organisation shall take reasonable steps to inform the Visitors of the non-smoking nature of Event, but cannot guarantee that Event will be fully non-smoking. Visitor is under no circumstances entitled to a refund of the entry fee or any other fee if Event is not completely non-smoking.
15.2 Any fines imposed on Organisation as a result of violation of the smoking ban are recovered from the relevant Visitor.
16.1 Recording (parts of) an Event in a professional and/or commercial manner, including photographing, filming, audio and/or picture recordings, as well as reprinting and/or copying the programme booklet, posters and other printed materials is not permitted without the prior, express, written permission of Organisation.
16.2 Visitor who is present at an Event:
a) recognises that Event is a public Event;
b) agrees with the recording and/or use of their name, voice, portrait and/or image, broadcast live or otherwise or recorded audio and video display, a broadcast or other form of distribution including photos or other current or future media technologies;
c) gives unconditional permission for use as referred to in sub b) for an indefinite amount of time and around the world;
d) does not hold responsible either Organisation nor parties who with permission of Organisation use image and/or sound material for commercial purposes, for the use of this image and/or sound material;
e) waives their image rights, as far as footage in and around the location of Event is concerned in which they are recognisably visible in the image;
f) recognises that a video surveillance system is operational, and agrees that by or on behalf of the Organisation security video footage of them may be made in the framework of public order and security. Under circumstances, Organisation may be required by competent enforcement or investigative agencies that have an appropriate jurisdiction or a court decision to offer live view of the footage or to release footage to the relevant services.
16.3 Organisation is authorised to (have) image and/or sound recordings made of Event and the Visitors and to reproduce these images and/or publish or arrange for the publication of these images in any form and in any manner. Visitor gives unconditional permission for the production of the aforementioned recordings, processing, publication and use of such, in the broadest sense. Visitor hereby irrevocably waives any interest they might have in the above recordings. To the extent that Visitor has any copyright, neighbouring rights and/or image rights to the above recordings, they assign these rights without reserve to Organisation and they hereby irrevocably waive their image rights and/or will not appeal them. Everything mentioned here as far as this is permitted by the law.
17.1 Visitor enters (site of) Event at own risk.
17.2 Visitor is explicitly aware that loud music will be played during Event. Organisation stresses the importance that Visitor gives their hearing the occasional break during Event by going to an area where no loud music is played and to wear hearing protection at all times.
17.3 Organisation is not liable for any damage caused by accessing (site of) Event and/or attending Event, including hearing loss and other physical disorders, unless it concerns gross negligence and/or intent by Organisation.
17.4 If Organisation is nevertheless held liable, then any liability will be limited to EUR 30,000.00 (thirty thousand euros) as a result of damage caused by personal injury or costs arising from the above entrance or
presence, such as, but not limited to, hearing, visual and other physical disorders of Visitor, as a result of any damages whatsoever, including those resulting from the actions of other Visitors, Organisation, its staff and/or third parties that have been enabled as exhibitors.
18.1 Organisation has the option to offer Visitor the possibility to rent a locker during Event. A locker is a storage area for objects, clothing, bags, money and/or valuables of Visitor, for which Visitor will receive a private key. With this key Visitor can open and close the locker.
18.2 Organisation has the ability to offer a voucher in presale, which can be used to pick up a key for a locker at Event. In case combination locks are used, Visitor receives the number of the locker and the corresponding code by e-mail a day before Event. Visitor is responsible for the voucher at own risk and account.
18.3 Organisation may hire a third party for the rental of lockers.
18.4 Organisation is under no circumstances liable for the loss and/or theft and/or use by a third party of the private key. In addition, Organisation is under no circumstances liable for damages due to theft from the locker. Use of the locker is at own risk of Visitor.
19.1 Organisation will provide parking facilities and shuttle buses, the implementation of which can be outsourced to a third party.
19.2 Organisation has the ability to offer a voucher in presale, which Visitors can use to make use of the parking facilities or the shuttle buses. Visitor is responsible for the voucher at own risk and account.
20.1 Food and drink at Event may only be bought with tokens.
20.2 Tokens that are purchased during an Event are valid only for that Event.
20.3 Organisation has the ability to offer a voucher in presale, which Visitor can use to pick up the purchased tokens at an official checkout at Event. Visitor is responsible for the voucher at own risk and account.
20.4 Organisation will under no circumstances refund the purchase price of tokens at the end of Event. The tokens are also not redeemable for cash or new tokens.
21.1 Force majeure is defined as force majeure in the broadest sense, which in this context includes disease and/or revocation of the artist(s), as well as (work) strikes, lockouts, work stoppages, war, danger of war, terrorism or threat thereof, civil war, riots, natural disasters, exceeding the delivery time by suppliers of goods or services, transport problems whether or not as a result of a shortage of means of transport or government measures, fire and other serious disturbances at the company of Organisation, bad weather conditions, situations that are the result of loss of permits or waivers, the circumstance that the supplier(s) and/or (sub)contractor(s) of Organisation do not fulfil their obligations or do not do so in timely fashion, loss, damage or theft of the Organisation’s essential amenities and/or property, import or trade restrictions, etc.
21.2 Bad weather conditions are defined as the (impending) presence of heavy winds, thunderstorms, whirlwinds, extreme precipitation (rain, hail or snow) or other weather conditions that affect public order or the safety of people and/or property.
22.1 Organisation may, in the event of force majeure within the meaning of these general terms and conditions, (partially) move or (partially) cancel Event.
22.2 If Event is (partially) moved or cancelled, Organisation will publish this circumstance as much as possible in the way it considers appropriate. In the case of complete cancellation, Organisation is only held to refund the price of admission at the request of Visitor, but not the booking or administration fees.
22.3 The refund will only be made within a reasonable time after the date of the cancelled Event, when Visitor provides a valid Ticket, as determined and announced by Organisation (or the party who processes the payment of the Ticket for the Event) through the channels announced by Organisation.
Organisation will strive carry out the announced programme in accordance with the announced timetable as far as possible. However, Organisation is not liable for defects in this timetable and the resulting damage to visitors and/or third parties.
24.1 Visitor is obliged to adhere to the rules, internal regulations, any amendments to them and the instructions of Organisation, operators of the location of Event, the transport company of the shuttle bus, the security personnel, firefighters, police and other authorised parties.
24.2 Specific rules may apply on site or location of an Event which will be announced or made public. If possible the rules will also be published on the website prior to Event.
24.3 It is prohibited to carry property or belongings of the Organisation out from the event site; this includes remnants of food and beverages. In case of damage to our property or the property of the Organisation, you are liable for the repair, replacement and/or renovation costs.
25.1 Visitor who in any way breaches the provisions of this chapter, other house rules or rules of conduct and instructions of Organisation, operators of the location of Event, security personnel, firefighters, police and other authorised parties may be refused access or removed from (any part of) the location of Event by the latter parties without prior notice or be handed over to the police.
25.2 When Visitor is in breach of the provisions of this chapter and other house rules and/or rules of conduct, Visitor loses any claim to a refund of the price paid by Visitor for the Ticket and any claim to compensation. In addition, Visitor cannot under any circumstances hold Organisation liable for any damage as a result of a circumstance alleging a violation of the provisions in this chapter and other house rules and/or rules of conduct (partly) caused by Visitor.
If Visitor purchases an electronic version of a Ticket for an Event, the payment for this product will typically be handled by a third party, enabled by Organisation. This third party uses their own general conditions related to Visitor as the purchaser of the Ticket, of which these conditions, as well as these general terms and conditions of Organisation, will apply to the agreement concerning the Ticket.
Visitor can buy products or services offered by third parties/exhibitors at Event, such as foods, beverages or merchandise. Although these exhibitors are chosen by Organisation with care, they are no party to an agreement between Visitor and such third party. Organisation is under no circumstances liable for damages resulting from the purchase by Visitor of a product or service at a third party/exhibitor at the location of Event.
To the extent that Visitor does not fully and/or timely meet the rules of conduct, Organisation may, depending on the specific circumstances, suspend its obligations, break the contract without being liable for any compensation, or demand specific actions.
Although Organisation devotes a lot of care and attention to providing information on their Website, no guarantees can be given with regard to the nature and content of the information.
30.1 Organisation is under no circumstances responsible towards Visitor or third parties for errors, (limited) information or details on a Website, except in the case of gross negligence or wilful misconduct towards Visitor. Organisation, its affiliates or third parties who are involved in the implementation of a service or agreement will under no circumstances be liable for any damages, costs, loss of profit, loss, consequential loss, loss of privacy or loss of information for direct or indirect use or operation of the Website.
30.2 In view of factors online which Organisation has no control over or could not reasonably exert control over, Organisation expressly cannot guarantee Visitor that the Website, parts thereof or associated features will function flawlessly or always function according to the description or are available for use. The same applies to the operation of the server that is used by Organisation. In view of factors the following may be considered. The (quality of) internet connection, the presence of hyperlinks to (unknown) websites of third parties, possible attacks by hackers or others, viruses, bugs or other errors or defects.
If and to the extent that any provision of these terms and conditions is in conflict with the law, this will not affect the other provisions of these terms and conditions. The provision in question will cease to exist and be substituted by a legal provision that is as close as possible to the content, scope and nature of the original provision.
32.1 Dutch law is applicable to the agreement and terms and conditions.
32.2 The Court of Amsterdam shall have jurisdiction to hear disputes relating to the agreement and terms and conditions.
Applies to Intents Festival
Intents Festival köpvillkor
Danish 
Swedish 
English 
Norwegian 
Estonian 
Polish