The entire trip is paid directly upon ordering either by card payment or by invoice.
The order is first approved and completed when you have received our confirmation SMS and an order confirmation by email.
2. Changes to the agreement and cancellation
Change that entails, for example, new departure point, day of departure, length of trip or
change of travel is considered as cancellation and new order. Any change in
The travel agreement made by the traveler for this is a cost in accordance with those
extra costs we as organizer incurred. However, this cost is at its lowest
SEK 300 for one day trips and SEK 500 as minimum for weekend trips.
4. Cancellation insurance
Cancellation insurance and insurance are not included in the travel price. As a traveler you can protect yourself against
cancellation costs if canceled later than 40 days before departure,
by signing a cancellation insurance with your insurance company. Coretours has their cancellation policy and repays according to these. As a traveler, you may claim your insurance company yourself under conditions. When canceling the trip, the booking fee will not be refunded.
5. Minimum number of participants
If we as the organizer have reasonable reason to assume that the number of applications no later than 7 days before departure is less than necessary the minimum number for each trip, we have the right to cancel the trip or change the pick-up location. The minimum number of participants is, unless otherwise stated, 60 people per bus.
6. Name change, etc.
Changing travelers is to be considered as cancellation and new bookings, and the costs for this agreement are thus applicable. The customer is responsible for all costs incurred for the change.
In addition to Coretour's fee, additional costs may arise due to the special conditions of the partners and subcontractors regarding the service or services concerned.
Coretours tickets are personal. Access is denied if the name of the ticket does not comply with the displayed ID.
7. Force majeure
Coretours is not liable for any errors, delays or other damages arising
on law bids, government action or - injunction, war event, strike,
natural disaster, traffic accident, weather condition or other similar circumstance or event.
Coretours is not responsible for any damage that affects the customer and / or
traveler who depends on conditions outside of Coretour's control.
Nor is Coretours responsible for any damages that are due
subcontractor that Coretours hired to perform a service that is included
in the package arrangement. Any customer's or traveler's claim shall be in
such a case is directed directly at the subcontractor concerned.
After Coretours delivered the journey from point A to point B according to agreement, all responsibility passes to the customer and Coretours is not responsible for events and damages that occur outside the bus, the event, the festival, the ferry or any other form of area that Coretours passes / stops at during journey.
9. Pass & Visa
As a traveler, you are responsible for ensuring that your passport is valid and yours
visa documents are in order and valid. Many countries require the passport
The period of validity must be up to 6 months after the planned return journey. Is your passport
broken or missing pages may mean a ban on entering the country. Many
countries also require that at least one lookup in the passport is empty (for stamping and
visa). Check with each country's embassy what is required for entry.
From 00:00 on January 4, 2016, it is mandatory to include PASS for all travelers. According to the law change, we must be able to prove and identify our travelers' citizenship it is not possible with regular ID cards. To clarify, you do not hold PASS to the bus so you will be denied access to the bus as we cannot prove citizenship. Valid PASS also applies to any friends you booked for on the same order. ID cards, driving licenses and student cards are NOT valid IDs to prove their citizenship.
It is an issue made by the government and nothing we can influence.
ID check is made when boarding the bus and at the event / festival entrance. Invalid ID card or invalid order receipt is denied access to both the bus and the entrance for the event / festival.
10. Tent lending
Since a travel package also contains tents for lending that are specified on the product's side, this is included free of charge for a standard tent against that customer also approves our contract terms that apply to borrowing tents from Coretours which is sent out separately via mail. Coretours has the right to refuse lending if the specified tent agreement does not arrive in due time specified in our newsletter that is sent out before departure but also when the agreement is incorrect or filled in, or that Coretours fears that the risk of abuse of the tent may occur in the form of damage.
11. Checking of travel documents
As soon as order confirmation and travel documents are received, it is up to the traveler
to check that there are no errors in the data. Inaccuracies
must be reported immediately. For and surname must be spelled exactly as in
pass. Due to applicable safety rules
Otherwise there is a risk that you as a traveler are denied boarding.
12. Prices and price adjustments
Price information on the website or other written marketing is only one
price indication and may be changed. The price may change
either up or down depending on any price changes according to the
general travel conditions.
13. Changes to the journey's implementation
In case of changes in the travel program of the day that Coretours cannot influence,
such as weather, traffic chaos, canceled or delayed communications, closed
excursion destinations or the like, this normally means no reduction in the price.
14. Travel insurance
The traveler is responsible for ensuring that he has adequate travel insurance throughout
time of the trip.
Traveler may not invoke errors or deficiencies in package arrangements unless complaints are made
written to Coretours promptly after the failure or defect
discovered or should have been discovered, but no later than seven days after the trip.
The complaint should, if possible, be done at the destination, so that Coretours has
an opportunity for any action.
Disputes arising from this agreement shall be settled by a public court.
18. Protection of personal data
In connection with your registration and ordering, you, as a customer, agree that we store and use your information in our business to complete and provide the goods or services you as a customer wish to have delivered. According to PUL (the Personal Data Act), you have the right to receive the information that we have registered on you and if you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. If so, contact our customer service. We also assure that we will not sell or transfer personal information to other companies or persons other than where this is required to complete the delivery.
Coretours reserves the right to change the pick-up and departure times before and during the journey departure depending on force majore and other events that may cause our preliminary estimated route to be affected.
20. Border trade
If no problems arise during the journey and home journey that affect the actual bus trip, stops in Germany or Denmark for border trade are also included. However, Coretours reserves the right to exclude this if complications arise during the actual bus journey which causes the time difference to be unreasonable in relation to what is considered reasonable.
Wifi is available to the extent that the router is capable of handling and is mounted on the bus. Free wifi is offered in Sweden and Denmark. Coretours reserves the right not to include Wifi.
As stated in both the FAQ and in the terms of purchase / terms of right's, the pick-up point for each travel is the road address / point of interest that is stated on the trip information page. Coretours reserves the right to change the pickup location. In case of too low a participation for a specific pick-up location, the pick-up location may be canceled. Coretours notifies this via email in good time before departure and the opportunity to switch to another published pick-up location must be provided at no extra cost.
Booking of different pick-up points does not guarantee boarding on the same bus. Coretours always tries to put the routes in such a way that those who booked on the same order have the opportunity to go together but reserve the right that there may be different buses.
It is permissible to use the bus's electrical outlet if it does not overload the bus's generator. The availability of outlets can be limited, therefore Coretours always recommends that travelers bring their own socket outlets themselves. Coretours reserves the right to deactivate the electrical outlets in case of danger to the passengers or any kind of damage / abuse.
In connection with the purchase of any travel from Coretours, the customer undertakes to follow the information that subsequently arrives via our newsletter to the customer's specified mail when booking in order for Coretours to be able to complete its part of the agreement and deliver a booked trip in accordance with the agreement concluded between consumer and Coretours in case no other exceptions are stated in the terms. It is your own responsibility to note and read the e-mail or hear from you if you have not received an e-mail no later than one week before departure.
25. Wrong pickup site
Coretours have the right to refuse entry to the bus if the pick-up point chosen does not agree upon departure.
26. Service fee
A service charge of SEK 59 is charged for each ticket. This applies to all forms of payment such as card payment, bank transfer, direct transfer, SWISH and more.
27. Information regarding the purchase of travel & ticket via Payson and Coretours
We offer the payment method "Paysonfaktura" in cooperation with Payson AB.
Payment terms are 14 days and for invoice purchases a fee of SEK 149 is added. To be able to order against invoice, you must have turned 18 and be registered in Sweden and approved in the credit check that is made at the time of purchase.
The invoice will be sent separately by e-mail to the e-mail address you specify at the time of purchase. In case of late payment, we send a payment reminder with a statutory reminder fee of currently SEK 60. We also charge penalty interest of 2% per month from the invoice due date. In the event of non-payment, the case is left for collection, whereby a statutory collection fee of currently SEK 160 is added. Payson reserves the right, in individual cases, to refuse delivery and reconsider the client's creditworthiness.
Information on pledging
When paying with Payson invoice, the invoice will be pledged to Payson and then to SVEA Ekonomi AB, 556489-2924.
28. Information and pictures
We reserve ourselves against any printing errors and against errors in information and specifications regarding goods and services that occur in our range. If there are pictures in our webshop, they should not be seen as exact images of a particular item.
29. Personal Injury & Material
All travelers are responsible for having their own insurance against personal injuries that may occur before, during and after the festival. Coretours is not responsible for personal material included in the bus. Thus, materials are included at their own risk.
30. Weapons, Drugs, Counterbands and Security
Enforcement of weapons, drugs or other materials that according to Swedish & EU law is illegal leads to registration with the police and suspension for future trips. Coretours is not responsible for any material received by a traveler. Coretour's staff are entitled to deny you boarding / continued travel with the bus if the tour guides cannot guarantee the safety of fellow travelers. The tour leader is also entitled to deny the traveler continued travel if the tour leader judges the traveler to be in such a condition that it negatively affects his fellow travelers.
31. Pressure error
We reserve for any errors in the form of text, price and image.
32. Change of terms
The terms on this page are subject to change without notice to Coretours.
33. Rules for loaning tents from Coretours under Defqon.1
The following conditions apply for loans from Coretours tents during 19 - 22 June 2015 at Defqon.1 festival.
§ 1 The tent belongs to Coretours and is their property.
§ 2 The tent must be returned in properly cleaned and packed in its case. The tent must be left in functional use. Damage such as holes, broken tents, broken zipper, downholstery, vandalism, painting, loss of tents, parts missing etc. will be charged.
§ 3 The person who is responsible for the tent manager assumes the obligation that the tent be returned in satisfactory condition and without remarks mentioned in section 2.
Section 4 If damage to the tent during unpacking, this must be reported to one of the tour guides before 15:00 27 June 2014. You can find the contact information of the tour guides in our travel guide, which has been sent out by email.
Section 5 Full liability applies to both damages caused by third parties.
Handle the tent with care according to the instructions, so there will be no problem with set-up, wrapping and hopefully no costs when submitting.
It can also be good to make up with your tent comrades in the well-liked way. damage fee shall be distributed. All tents are checked by Coretours afterwards.
In case of damage, the amount is invoiced together with SVEA Collection, which for 2015 is SEK 1000 per tent.