Terms & Conditions

Coretours terms of sale

1. Payment
The entire trip is paid directly upon ordering either by card payment or by invoice.
The order is first approved and completed when you have received our confirmation SMS and an order confirmation by email.

2. Changes to the agreement and cancellation
Change that entails, for example, new departure point, day of departure, length of trip or
change of travel is considered as cancellation and new order. Any change in
The travel agreement made by the traveler for this is a cost in accordance with those
extra costs we as organizer incurred. However, this cost is at its lowest
SEK 300 for one day trips and SEK 500 as minimum for weekend trips.

4. Cancellation insurance
Cancellation insurance and insurance are not included in the travel price. As a traveler you can protect yourself against
cancellation costs if canceled later than 40 days before departure,
by signing a cancellation insurance with your insurance company. Coretours has their cancellation policy and repays according to these. As a traveler, you may claim your insurance company yourself under conditions. When canceling the trip, the booking fee will not be refunded.

5. Minimum number of participants
If we as the organizer have reasonable reason to assume that the number of applications no later than 7 days before departure is less than necessary the minimum number for each trip, we have the right to cancel the trip or change the pick-up location. The minimum number of participants is, unless otherwise stated, 60 people per bus.

6. Name change, etc.
Changing travelers is to be considered as cancellation and new bookings, and the costs for this agreement are thus applicable. The customer is responsible for all costs incurred for the change.

In addition to Coretour's fee, additional costs may arise due to the special conditions of the partners and subcontractors regarding the service or services concerned.

Coretours tickets are personal. Access is denied if the name of the ticket does not comply with the displayed ID.

7. Force majeure
Coretours is not liable for any errors, delays or other damages arising
on law bids, government action or - injunction, war event, strike,
natural disaster, traffic accident, weather condition or other similar circumstance or event.

8. Disclaimer
Coretours is not responsible for any damage that affects the customer and / or
traveler who depends on conditions outside of Coretour's control.
Nor is Coretours responsible for any damages that are due
subcontractor that Coretours hired to perform a service that is included
in the package arrangement. Any customer's or traveler's claim shall be in
such a case is directed directly at the subcontractor concerned.

After Coretours delivered the journey from point A to point B according to agreement, all responsibility passes to the customer and Coretours is not responsible for events and damages that occur outside the bus, the event, the festival, the ferry or any other form of area that Coretours passes / stops at during journey.

9. Pass & Visa
As a traveler, you are responsible for ensuring that your passport is valid and yours
visa documents are in order and valid. Many countries require the passport
The period of validity must be up to 6 months after the planned return journey. Is your passport
broken or missing pages may mean a ban on entering the country. Many
countries also require that at least one lookup in the passport is empty (for stamping and
visa). Check with each country's embassy what is required for entry.

From 00:00 on January 4, 2016, it is mandatory to include PASS for all travelers. According to the law change, we must be able to prove and identify our travelers' citizenship it is not possible with regular ID cards. To clarify, you do not hold PASS to the bus so you will be denied access to the bus as we cannot prove citizenship. Valid PASS also applies to any friends you booked for on the same order. ID cards, driving licenses and student cards are NOT valid IDs to prove their citizenship.

It is an issue made by the government and nothing we can influence.

ID check is made when boarding the bus and at the event / festival entrance. Invalid ID card or invalid order receipt is denied access to both the bus and the entrance for the event / festival.

10. Tent lending 
Since a travel package also contains tents for lending that are specified on the product's side, this is included free of charge for a standard tent against that customer also approves our contract terms that apply to borrowing tents from Coretours which is sent out separately via mail. Coretours has the right to refuse lending if the specified tent agreement does not arrive in due time specified in our newsletter that is sent out before departure but also when the agreement is incorrect or filled in, or that Coretours fears that the risk of abuse of the tent may occur in the form of damage.

11. Checking of travel documents
As soon as order confirmation and travel documents are received, it is up to the traveler
to check that there are no errors in the data. Inaccuracies
must be reported immediately. For and surname must be spelled exactly as in
pass. Due to applicable safety rules
Otherwise there is a risk that you as a traveler are denied boarding.

12. Prices and price adjustments
Price information on the website or other written marketing is only one
price indication and may be changed. The price may change
either up or down depending on any price changes according to the
general travel conditions.

13. Changes to the journey's implementation
In case of changes in the travel program of the day that Coretours cannot influence,
such as weather, traffic chaos, canceled or delayed communications, closed
excursion destinations or the like, this normally means no reduction in the price.

14. Travel insurance
The traveler is responsible for ensuring that he has adequate travel insurance throughout
time of the trip.

16. Complaints
Traveler may not invoke errors or deficiencies in package arrangements unless complaints are made
written to Coretours promptly after the failure or defect
discovered or should have been discovered, but no later than seven days after the trip.
The complaint should, if possible, be done at the destination, so that Coretours has
an opportunity for any action.

17. Dispute
Disputes arising from this agreement shall be settled by a public court.

18. Protection of personal data
In connection with your registration and ordering, you, as a customer, agree that we store and use your information in our business to complete and provide the goods or services you as a customer wish to have delivered. According to PUL (the Personal Data Act), you have the right to receive the information that we have registered on you and if you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. If so, contact our customer service. We also assure that we will not sell or transfer personal information to other companies or persons other than where this is required to complete the delivery.

19. Times
Coretours reserves the right to change the pick-up and departure times before and during the journey departure depending on force majore and other events that may cause our preliminary estimated route to be affected.

20. Border trade
If no problems arise during the journey and home journey that affect the actual bus trip, stops in Germany or Denmark for border trade are also included. However, Coretours reserves the right to exclude this if complications arise during the actual bus journey which causes the time difference to be unreasonable in relation to what is considered reasonable.

21. Wifi
Wifi is available to the extent that the router is capable of handling and is mounted on the bus. Free wifi is offered in Sweden and Denmark. Coretours reserves the right not to include Wifi.

22. Pickup
As stated in both the FAQ and in the terms of purchase / terms of right's, the pick-up point for each travel is the road address / point of interest that is stated on the trip information page. Coretours reserves the right to change the pickup location. In case of too low a participation for a specific pick-up location, the pick-up location may be canceled. Coretours notifies this via email in good time before departure and the opportunity to switch to another published pick-up location must be provided at no extra cost.

Booking of different pick-up points does not guarantee boarding on the same bus. Coretours always tries to put the routes in such a way that those who booked on the same order have the opportunity to go together but reserve the right that there may be different buses.

23. El
It is permissible to use the bus's electrical outlet if it does not overload the bus's generator. The availability of outlets can be limited, therefore Coretours always recommends that travelers bring their own socket outlets themselves. Coretours reserves the right to deactivate the electrical outlets in case of danger to the passengers or any kind of damage / abuse.

24. Newsletter 
In connection with the purchase of any travel from Coretours, the customer undertakes to follow the information that subsequently arrives via our newsletter to the customer's specified mail when booking in order for Coretours to be able to complete its part of the agreement and deliver a booked trip in accordance with the agreement concluded between consumer and Coretours in case no other exceptions are stated in the terms. It is your own responsibility to note and read the e-mail or hear from you if you have not received an e-mail no later than one week before departure.

25. Wrong pickup site
Coretours have the right to refuse entry to the bus if the pick-up point chosen does not agree upon departure.

26. Service fee
A service charge of SEK 59 is charged for each ticket. This applies to all forms of payment such as card payment, bank transfer, direct transfer, SWISH and more.

27. Information regarding the purchase of travel & ticket via Payson and Coretours
We offer the payment method "Paysonfaktura" in cooperation with Payson AB.
Payment terms are 14 days and for invoice purchases a fee of SEK 149 is added. To be able to order against invoice, you must have turned 18 and be registered in Sweden and approved in the credit check that is made at the time of purchase.
The invoice will be sent separately by e-mail to the e-mail address you specify at the time of purchase. In case of late payment, we send a payment reminder with a statutory reminder fee of currently SEK 60. We also charge penalty interest of 2% per month from the invoice due date. In the event of non-payment, the case is left for collection, whereby a statutory collection fee of currently SEK 160 is added. Payson reserves the right, in individual cases, to refuse delivery and reconsider the client's creditworthiness.

Information on pledging
When paying with Payson invoice, the invoice will be pledged to Payson and then to SVEA Ekonomi AB, 556489-2924.

28. Information and pictures
We reserve ourselves against any printing errors and against errors in information and specifications regarding goods and services that occur in our range. If there are pictures in our webshop, they should not be seen as exact images of a particular item.

29. Personal Injury & Material
All travelers are responsible for having their own insurance against personal injuries that may occur before, during and after the festival. Coretours is not responsible for personal material included in the bus. Thus, materials are included at their own risk.

30. Weapons, Drugs, Counterbands and Security
Enforcement of weapons, drugs or other materials that according to Swedish & EU law is illegal leads to registration with the police and suspension for future trips. Coretours is not responsible for any material received by a traveler. Coretour's staff are entitled to deny you boarding / continued travel with the bus if the tour guides cannot guarantee the safety of fellow travelers. The tour leader is also entitled to deny the traveler continued travel if the tour leader judges the traveler to be in such a condition that it negatively affects his fellow travelers.

31. Pressure error
We reserve for any errors in the form of text, price and image.

32. Change of terms
The terms on this page are subject to change without notice to Coretours.

33. Rules for loaning tents from Coretours under Defqon.1

The following conditions apply for loans from Coretours tents during 19 - 22 June 2015 at Defqon.1 festival.

§ 1 The tent belongs to Coretours and is their property.

§ 2 The tent must be returned in properly cleaned and packed in its case. The tent must be left in functional use. Damage such as holes, broken tents, broken zipper, downholstery, vandalism, painting, loss of tents, parts missing etc. will be charged.

§ 3 The person who is responsible for the tent manager assumes the obligation that the tent be returned in satisfactory condition and without remarks mentioned in section 2.

Section 4 If damage to the tent during unpacking, this must be reported to one of the tour guides before 15:00 27 June 2014. You can find the contact information of the tour guides in our travel guide, which has been sent out by email.

Section 5 Full liability applies to both damages caused by third parties.

Handle the tent with care according to the instructions, so there will be no problem with set-up, wrapping and hopefully no costs when submitting.
It can also be good to make up with your tent comrades in the well-liked way. damage fee shall be distributed. All tents are checked by Coretours afterwards.
In case of damage, the amount is invoiced together with SVEA Collection, which for 2015 is SEK 1000 per tent.

Terms of sale Tomorrowland

Tomorrowland terms and conditions

ARTICLE 1

1.1 Anyone entering the Festival grounds declares to have these General Terms and Conditions upon purchasing their tickets.

1.2 Anyone who fails to comply with these General Terms and Conditions may be refused admission to or ejected from the Festival grounds. The organization reserves the right to ban anyone who fails to comply with the General Terms and Conditions admission to the Festival for the next five years.

ARTICLE 2

2.1 All visitors who present themselves to the entrance of the Festival grounds must be in the possession of a valid Tomorrowland and / or DreamVille bracelet registered in their name.

2.2 A Tomorrowland and / or DreamVille bracelet grants one (1) person admission on the day or days for which an admission ticket is purchased. Anyone in the possession of a Tomorrowland bracelet enters the Festival grounds at his / her own risk.

2.3 The minimum age for the Festival is 18 years. Any person born in 2001 will be allowed admittance, so if the age of 18 will not be reached until after the Festival. There will be no exception to this rule, not even if the person concerned is accompanied by a parent, guardian and / or other adult.

2.4 For security reasons, visitors holding a day pass or Full Madness Pass leaving the Festival grounds will not be allowed to enter the grounds. A Full Madness Pass will not be reactivated until the next day. For safety reasons visitors of one of the DreamVille bracelets may enter Tomorrowland until two hours before closing. Visitors can only enter DreamVille as from 17h00.

2.5 The Organizer reserves the right to get any hold of forged Tomorrowland and / or DreamVille admission tickets or bracelets.

ARTICLE 3

3.1 Tomorrowland and / or DreamVille tickets or bracelets are neither refundable nor exchangeable for another type of ticket, day or weekend.

3.2 The chair or lost Tomorrowland and / or DreamVille bracelets will not be refunded. The visitor is responsible for taking care of his own bracelet. In case the Visitor requires a new bracelet (after theft or loss) during the Festival and within the Festival area, the Organizer will provide the visitor with a new bracelet.

ARTICLE 4

4.1 All registered, valid, and activated Tomorrowland and / or DreamVille bracelets must be scanned upon entering the festival grounds and / or camping grounds.

4.2 The Organizer and / or official ticket seller reserve the right to verify the identity of the festival visitors upon entering the Tomorrowland and / or DreamVille grounds. If a visitor is unable to identify him / herself, he / she will be refused admission to the Tomorrowland and / or DreamVille grounds, without any right to a refund of the admission price. Valid proofs of identity include: a valid ID, passport, or driver's license.

The name of the proof of identity must be the same as the name in which the bracelet is registered. Copies of identity papers are not accepted. The Security Act expressly applies.

4.3 All Tomorrowland bracelets are sent by the organizer to the shipping address entered during purchase from the beginning of July 2019. After purchase, tickets can no longer be exchanged / upgraded to another type of ticket, nor will it be possible to change the name ( s) and / or address.

4.4 Lost or damaged bracelets will not be refunded. In case, for whatever reason, the Tomorrowland bracelets do not reach the shipping address, the Main Buyer, who has made the purchase, should contact the Organizer and the Organizer will provide the bracelet at the Festival. In the laughter case, the bracelet and treasure case have been shipped to the main buyer and buyer will not be entitled to a treasure case nor receive a refund for the treasure case fee.

4.5 For tickets purchased during the Will Call sale bracelets will not be shipped. The holder of a Will Call ticket will not be entitled to a refund of the Bracelet Fee in case they do not receive a treasure case.

4.6 Special 15th year gift in the Treasure Case - It is not possible to request a change or refund for the special 15th year gift you receive in the Treasure Case. A preference regarding the gift is given during the pre-registration by the main buyer and applies for every Treasure Case in the order.

ARTICLE 5

5.1 Admission to the Tomorrowland and / or DreamVille grounds may be denied, and visitors may be ejected from the Tomorrowland and / or DreamVille grounds (without any claim to a refund of the admission price) if a visitor: (the following list is non- exhaustive):

  • is under the influence of alcohol or drugs;
  • is in the possession of or deals in drugs;
  • was previously admitted to other events / meetings by the Organizer or other authorities;
  • shows behavior or wear that is evidently aimed at disturbing the peace, provoking, or inciting to violence, hate, anger, xenophobia, race hate, etc .;
  • puts the lives of other visitors at risk;
  • is in the possession of banned objects;
  • refuses to be searched / patted down by security personnel;
  • refuses or fails to comply with the General Terms and Conditions.

ARTICLE 6

6.1 Anyone in the possession of a valid Tomorrowland bracelet or special admittance voucher must have the personal bracelet or voucher validated upon entering the Tomorrowland and / or DreamVille grounds.

6.2 Visitors may be searched or patted down by security personnel before being allowed to go to Tomorrowland and / or DreamVille. Security personnel may ask ticket holders of the same six to subject themselves to and / or search for their clothes and luggage in order to intercept banned objects. If any banned objects are found, the security personnel will be entitled to confiscate the object and to refuse the owner admission to the festival.

ARTICLE 7

7.1 Access control is in conformity with the applicable laws and is aimed at preventing weapons or hazardous substances that may be disrupted by Tomorrowland and DreamVille or putting the safety of the visitors at risk.

7.2 The following items are banned from the Tomorrowland and / or DreamVille grounds:

  • Bring your own food and drinks to Tomorrowland;
  • DreamVille's own food and drinks in glass;
  • Drugs or other illegal mind-enhancing substances;
  • Deodorant or perfume in containers larger than 100ml
  • Any other objects (umbrellas, parasols, camera tripods, laser pens, etc.…) of which the security personnel decide to risk the other visitors of the festival;
  • Projectiles or explosives in solid, liquid or gas form;
  • Flammable products or materials & spray cans;
  • Pyrotechnical objects (fireworks, torches, etc.);
  • Any other weapons or sharp, pointy objects (sticks, chains, knives,…);
  • Banners or items bearing discriminating and / or provocative texts or expressions that may be used in an attempt to disrupt the peace, or that may endanger the safety of the crowd and / or cause injuries or damage to people and goods;
  • Animals (except for guide dogs);
  • Drones.

7.3 The following objects may be brought onto the Tomorrowland and / or DreamVille grounds:

  • Guide dogs for visually challenged people;
  • Bring your own food and drinks to DreamVille only, provided they are not contained in glass.
  • The maximum amount of drinks that can be brought to DreamVille is 6 cans of alcoholic beverages (max. 50 cl per can) and 6 cans or plastic bottles of soda or energy drinks (max. 50 cl per can / plastic bottle) per person. An unlimited number of bottles of water; Only closed packages are allowed.
  • Disposable or compact photo cameras;
  • Telescopic umbrellas without pin (no parasols);
  • Plastic tarpaulins and blankets to lie / sit on;
  • Sun screen, cosmetic products, deodorant in containers or up to 100ml;
  • Refreshers / vaporizers, small bag packs and other bags.
  • Selfie-sticks which when extended are less than 1m in length and that are solely intended for photography.

ARTICLE 8

8.1 Visitors to Tomorrowland and / or DreamVille are not allowed to:

  • Enter zones to which their bracelet does not allow admission (the comfort zone, press zones, backstage, front of houses, stages etc.);
  • Climb on tents, constructions, fences, light bridges, benches, or any other structures on the festival grounds;
  • Block entrances, exits and emergency exits;
  • Disguise themselves in order to make themselves unrecognizable with the intention to disturb the peace or put the safety of the other visitors at risk;
  • Sell food, drinks or other products without the express permission of the Organizer;
  • Throw or shoot objects in solid, liquid or gas form;
  • Smoke where smoking is banned;
  • Urinate in public;
  • Wear full face masks (masks, morphsuites etc.);
  • Park a vehicle without an official parking sticker issued by the Organizer. Cars may be at the owner's expense;
  • Tearing down, breaking, or trashing decorations;
  • Steal decorations or any other material belonging to Tomorrowland and / or Dreamville.
  • Make fire;
  • Crowd surfing.

ARTICLE 9

9.1 Wearing texts, symbols, objects, clothes and / or external expressions explicitly representing a political, social movement or group is prohibited. Anything that hints at discrimination, incitement, or racism is strictly prohibited.

ARTICLE 10

10.1 Anyone who is present at the Tomorrowland and / or DreamVille grounds must have the instructions and directions of the Organizer or its authorized representatives at the festival and / or camping sites at all times, in order to ensure the public order and safety during the Festival .

ARTICLE 11

11.1 For safety reasons the Organizer reserves the right:

  • To interrupt or discontinue the Festival;
  • To prevent visitors at the Tomorrowland and / or DreamVille grounds from leaving the festival grounds until further notice;
  • to ask visitors to leave the Tomorrowland and / or DreamVille grounds;
  • to refuse visitors to the Tomorrowland and / or DreamVille grounds, even if they have a valid admission ticket.

11.2 The Organizer may find himself forced to change or alter the Festival program. In this event the admission ticket will remain valid and no admission tickets will be refunded or exchanged.

ARTICLE 12

12.1 Through these General Terms and Conditions, the Organizer informs all visitors of the fact that the Organizer collects data to prevent or detect unlawful behavior, to protect or enforce legal rights and for security reasons. This concerns the following personal data: first name, last name, date of birth and country of residence. Where possible by law, the Organizer may also share these personal data (first name, last name, date of birth and country of residence) to government agencies or other authorized bodies, to protect or enforce his rights or the rights of third parties, or in the detection and prevention of fraud or other crimes. These government agencies or authorized bodies may give the Organizer a negative advice regarding the access of a ticket holder. In this case the Organizer refuse a ticketholder admission to the event or evict that person from the Festival. The ticket holder will not have any right to compensation of damages.

12.2 To be able to execute your purchase, the Organizer must share your data with third parties. By accepting these General Terms and Conditions, you explicitly give consent to share your data with the following parties for the following objectives.

12.2.1 The Organizer may share your data with the following objectives:

  • Booking of hotels, trains, buses and flights (only in case of Global Journey Packages)
  • Cashless top-ups, cashless payments at the Festival and cashless refunds
  • Check-in procedures and hospitality facilities (make sure you find your way to your shuttle or bus, to make your festival experience easier, to help you check in to your DreamVille accommodation, the Festival or a restaurant)
  • This can be checked by the government agencies and in case of a negative advice on these government agencies, ticket holders can be blocked from the Festival. The Organizer will never access any criminal records or profiling.
  • Customer service by the Organizer and their ticket providers
  • Fulfillment and shipment of Tomorrowland Bracelet (make sure your ticket / bracelet is sent to you)
  • Printing of among others hard tickets (only in case you receive hard tickets)
  • Reporting and statistics about visitors or the Festival
  • Security, safety and health measurements
  • Ticket and payment processing
  • Transactional e-mails at the organizer (such as e-mails to remind you to personalize your tickets, your e-ticket, your payment confirmation)
  • Transportation to and from the Festival or to and from hotels / B & B

12.2.2 The Organizer may share your data with the following parties:

  • Booking companies
  • Cashless payments partner of the Organizer
  • Fulfillment and shipment companies
  • Hospitality staff at check-in points (among others but not limited to airports, hotels, B&B, bus stations, train stations and restaurants on site)
  • Local and federal governments
  • Mailing companies
  • Operational staff on site
  • Payment processing companies
  • Printing companies
  • Safety and health companies and staff (such as security or first aid personnel)
  • Ticket providers: Brussels Airlines and Paylogic
  • Transportation companies

12.3 By entering the Tomorrowland and / or DreamVille grounds, all visitors automatically consent to being photographed or filmed and herewith grant the Organizer permission to use and / or broadcast these digital images. The Organizer may use these digital images for promotional and / or commercial purposes related to Tomorrowland and / or DreamVille. In addition, these images may be used by commercial and / or (media) partners. Images may furthermore be recorded and stored by the police and / or organizer for maintaining and enforcing the security on the festival grounds, and for prevent, investigate and punish crimes and breaches of the General Terms and Conditions by establishing the identity of the perpetrators using these digital images.

12.4 The Festival grounds are under camera surveillance in accordance with the Act of 21 March 2018.

12.5 All visitors are entitled to object, free of charge, to the use of their data by notifying the Organizer or their objection in writing (dpo@tomorrowland.com). All visitors may also request the Organizer to write to change, modify or delete their personal data.

12.5.1 If the visitor who purchased the tickets (“Main Buyer”) wishes to use his right to be forgotten, he acknowledges that the organizer can no longer fulfill his order nor give access to the Festival to anyone within the order. The main buyer will not be entitled to a refund.

12.5.2 If one of the personalized guests of the Main Buyer uses his right to be forgotten, he acknowledges that the Organizer can no longer fulfill this ticket grant to the Festival. The main buyer will not be entitled to a refund.

12.6 All photographs and film shot by visitors on the festival grounds may only be used for commercial or public purposes with the prior written consent of the Organizer.

12.7 Visitors of the Festival are not allowed to make or broadcast (semi) professional (livestream) video and / or audio recordings at the festival grounds without the prior written consent of the Organizer. This prohibition also applies to the use and / or publication of these (semi) professional (livestream) video and / or audio recordings after the end of the festival without the prior written consent of the Organizer.

12.8 By Purchasing Tomorrowland tickets, you agree to be aware of and agree with the Tomorrowland Privacy Policy.

ARTICLE 13

13.1 Recreation area 'De Schorre', where the festival takes place, is located in a nature reserve. All visitors to the festival are required to cooperate with the site clean and tidy, including using the waste collection points on the festival grounds, the camping site, and the parking lots.

ARTICLE 14

14.1 Tomorrowland Ticket

  • Tickets to Tomorrowland may only be purchased through the following channels: Paylogic and Brussels Airlines. Tickets may only be purchased using the link in the Tomorrowland account which provides access to the Paylogic and Brussels Airlines ticket shops. Tickets that are obtained in a different manner (either through a different channel, or by evading, in any way, the procedure prescribed in the registration link that provides access to the ticket shop) will be canceled all times. Don't buy your Tomorrowland tickets through unofficial channels!
  • Tickets to Tomorrowland may only be purchased after making a Tomorrowland account on the Tomorrowland website.
  • Automated registrations are not allowed and will not be valid.
  • If the nationality you used during registration is different from the nationality you used during purchase, the change can be considered as fraud. In this case the organizer reserves the right to cancel your order.
  • Each E-ticket must be personalized. Unless otherwise stated by the Organizer, this personalization must take place between 6 February 2019 and 24 February 2019. The Organizer has the right to cancel any tickets that are not personalized within the stipulated period and offer them for sale again. In that event the purchase price for the ticket will be refunded to the Main Buyer, after deducting the Ticket Refund Fee.
  • After personalization, the personalized guests need to create a Tomorrowland Account via my.tomorrowland.com. The purchase will only be completed after all guests have created this Tomorrowland account. As the Main Buyer is responsible for personalizing all tickets for people who want to attend the festival and agree with our terms and conditions and privacy policy, which is also responsible for having their confirmation to be willing to create an account. If one of the guests refuses to create a Tomorrowland account, the Organization reserves the right to cancel his ticket. In this case, the main buyer will not be entitled to a refund.
  • Following the personalization period stipulated by the Organizer, the name on the ticket may no longer be changed. If the name on the bracelet / ticket does not correspond with the name on the proof of identity, the Organizer may refuse the bearer admission.
  • If the files cannot be delivered due to errors in the data provided during the registration and / or purchase procedure, or because the parcel for some reason cannot be delivered by mail in the country of destination, the Treasure Case will not be refunded neither will the Organization required to provide a new Treasure Case. However, the organization will provide the Main Buyer with new bracelets at the festival site.
  • It is prohibited to trade or resell Tomorrowland tickets or bracelets in any way without the express permission of the organizer, nor use them for commercial or promotional purposes. Admission tickets may only be exchanged via the Organizer's official Exchange Desk. The Exchange Desk does not guarantee an exchange. Any tickets that are resold will in any event grant the original owner access. When reselling tickets through the Exchange Desk, a Ticket Refund Fee will be charged.
  • The Organizer and / or the official ticket seller reserve the right to cancel Tomorrowland tickets if it is established that the tickets were purchased illegally or fraudulently via third parties or third-party websites. All expenses will be recovered from the Main buyer. The organization reserves the right to take legal action or hand over the case to the relevant authorities.
  • The maximum number of tickets that can be purchased during the pre-sale period in Belgium is 5 Full Madness Passes, 5 day tickets or DreamVille Packages for 5 persons (except Friendship Packages). During the global pre-sale and World-wide ticket sale the maximum number of tickets that may be purchased is 4 Full Madness Passes, 4 day tickets or DreamVille Packages for 4 persons. These numbers are a maximum amount of tickets throughout the entire period and may not be cumulated in different sales moments. The Organizer reserves the right to cancel any order in deviation of the foregoing. In case the organization chooses to refund all orders or one of the orders, the Organizer will refund the Main Buyer the purchase price, after deducting the Ticket Refund Fee.
  • You can only participate with the Belgian Pre-Sale if you are a Belgian resident and you select a Belgian address as shipping address for the treasure case.
  • In case your order is canceled before the 20th of March 2019, the Treasure Case will be refunded and will not be included in the Ticket Refund Fee. In case your order is canceled after the 20th of March 2019, we will have started preparation for shipping and your treasure case will be shipped, therefore the Treasure Case Fee will not be refunded and thus be charged together with the Ticket Refund Fee.

ARTICLE 15

15.1 DreamVille Tickets

  • DreamVille tickets can only be purchased as part of a DreamVille Package or a Global Journey Package. The DreamVille Packages combine a specific type of DreamVille accommodation with a Full Madness Regular or Comfort Pass. Global Journey Packages can be purchased in combination with a Travel Package that includes one of the various DreamVille accommodations and a Full Madness Regular or Comfort Pass.
  • A DreamVille Package or Global Journey Package (including DreamVille accommodation) grants to DreamVille and Tomorrowland during the entire weekend. A Magnificent Greens Package is valid per PERSON and not per tent. A Magnificent Green Tent Package, Easy Tent Package, Easy Tent Package and DreamLodge Package are valid per TENT, a Relax Room Package, Spectacular Relax Room Package, Kokono Package, Cabana Package and Suite Package is valid per ROOM.
  • When purchasing a Magnificent Greens Package you are guaranteed a spot on the camping site. It is not possible to book a specific spot.
  • No vehicles, motorcycles, trailers, caravans or mobile homes are allowed onto DreamVille.
  • By purchasing a ticket for a DreamVille Cabana, DreamLodge, Ensuite, Camp2Camp Friendship Area, Camp2Camp Pre-Pitched Area, Spectacular Relax Room, Supreme EasyTent, Spectacular DreamLodge, or Relax Room, these accommodations.

ARTICLE 16

16.1 It is prohibited to distribute flyers or hang up posters within or outside the Festival grounds during the Festival. Visitors wishing to promote their own events may take part in the Tomorrowland newspaper which is distributed among the visitors during the festival. For more information visit promotion@tomorrowland.com.

ARTICLE 17

17.1 Tomorrowland applies a zero-tolerance policy regarding drugs.

17.2 The use of drugs in the festival grounds is strictly prohibited. If proof of this is found, through strict surveillance and inspection, the person involved will be removed from the Festival grounds and denied admission for a period of 5 consecutive years.

17.3 All visitors will be given the opportunity to leave any drug in special drug amnesty before entering the legal grounds.

17.4 If you have any specific drugs for health reasons, you must present a valid medical certificate before being allowed to bring the specific drugs onto the Festival grounds.

17.5 All directions and instructions given by the security personnel must be immediately. If possession of banned or dangerous weapons is suspected, the security personnel will be called to make a search. Refusal to submit to search may result in being removed from the event.

ARTICLE 18

18.1 Official Tomorrowland Fashion & Merchandise is only sold on the Festival ground, via the official Tomorrowland webstore (store.tomorrowland.com) and in shops selected by TML at Tomorrowland.

ARTICLE 19

19.1 The Festival grounds provide means to withdraw cash. Top-up booths are installed to load 'Pearls', the official currency of the Festival onto the bracelet. The purchase of Pearls can be done in cash or debit / credit card. All food and drinks purchased on the Festival grounds must be paid for in 'Pearls'.

ARTICLE 20

20.1 Lockers may be rented on the Festival grounds upon availability.

20.2 When renting a locker, you agree to Lockerbox's general terms and conditions. These terms and conditions also apply if the locker is included in the ticket price. (http://www.lockerbox.nl/algemene-voorwaarden/)

20.3 All visitors expressly agree to indemnify the Organizer against any liability for damage to and / or the goods that are stored in a locked locker.

ARTICLE 21

21.1 There are parking facilities near the Tomorrowland and Dreamville grounds. During the voucher you can also buy a parking ticket that you can park on one of the parking lots. It is not possible to book a specific parking place or a specific parking lot. Upon payment you will receive a voucher to be used when parking your car. The period for this voucher will be announced on our website. It is also possible to use the parking lot without voucher, against cash payment.

21.2 The visitor expressly agrees to indemnify the Organizer against any liability for damage caused by, or of other accidents occurring with vehicles or persons on the official Festival parking lots.

ARTICLE 22

22.1 When presenting a blue parking card, visitors can use the reserved parking. We ask you to notify us beforehand if you wish to use this parking lot by sending an email to support@tomorrowland.com;

22.2 People with disability may enter the Tomorrowland grounds using an elevator. The caretakers have to be in possession of a valid bracelet with their name.

22.3 Extra pavement is installed on the entire grounds to make the Festival grounds easily accessible to people with a disability.

ARTICLE 23

23.1 The organizers are solely liable for direct damage suffered by a visitor that is directly and solely caused by a breach on the part of the organizer. However, only damages for which the Organizer is insured and in respect of which the insurer is willing to pay is eligible for compensation. Excluded from compensation are: (i) consequential damage, (ii) immaterial damage (iii) and intentional damage or damage caused by the visitor.

23.2 All visitors enter the parking areas and the Festival grounds at their own risk, in the sense that the Organizer is not liable for any damage caused in connection with entering or being on the grounds and / or attending concerts, such as hearing damage, eye damage, and other physical disorders.

ARTICLE 24

24.1 The organizer can only cancel or postpone the festival in the event of force majeure or if the organizer has another demonstrable compelling reason to cancel or postpone the festival. Force majeure events include but are not limited to: terrorist threats, terrorist attacks, inclement weather, strikes, fire, government intervention, pandemics, illness of artists, failure of and / or delays in technical facilities, failure of and / or delays in means of transport, etc.

24.3 If a visitor wishes to cancel his / her admission ticket due to concerns about terrorist threats and / or attacks, the purchase price will be refunded in no event.

ARTICLE 25

25.1 Cashless - General

Cashless payments is the payment method used during the Festival. The organization reserves the right to allow other payment methods, such as cash payments and / or payments through other electronic devices.
"Pearl" is the official currency at the Festival. The Visitor can buy "Pearls" through the Tomorrowland Cashless system by a top-up online or at top-up at DreamVille or at Tomorrowland.
Through an online "top-up" transaction on the website or by entering the Festival the visitor automatically accepts the Cashless Terms and Conditions set.
The organization cannot be maintained if the cashless system does not operate, does not operate without defects, or only partially operates during the festival. In that case the organization will provide a back-up scenario for the visitor.

25.2 Cashless - transaction disputes

25.2.1 Top-up transactions

All disputes regarding online top-up transactions should be reported immediately with a notification to cashlessrefunds@tomorrowland.com. Complaints related to online transactions will be solely accepted at the latest 3 months after the Festival. The visitor is prompted to add the necessary supporting documents when communicating with the Festival Organization.
Disputes about top-up transaction made at the festival should be reported by the visitor to a Cashless Customer Service point at the Festival, as well as to this email address: cashlessrefunds@tomorrowland.com. The organization reserves the right to decline the dispute if proof or documentation regarding the disputed transaction is submitted. The visitor can track all the top transaction in his online Cashless account.

25.2.2 Other transactions

All other transactions need to be reported as soon as possible at the Cashless Customer Service Point at the Festival.

25.3 Loss or theft of the value support

The visitor remains at all times responsible for his cashless support (bracelet or cashless card) onto which the 'Pearls' were topped-up. The Organization cannot be held responsible in case of loss or theft.
In case of loss or loss, the visitor can deactivate his cashless support by accessing his online cashless account or by visiting a Cashless Customer Service point at the Festival.

25.4 Refunds

Cashless 'Pearls', excluding 'Bonus' Pearls '' and 'Pearls pre-loaded by the Organization' are only refundable after the Festival. Hence, the Organization will not refund any Pearls during the Festival (even in cases when a visitor's access to the Festival site is denied).
All cashless refunds are subject to a refund fee.
In case of a back-up scenario, the organization will suggest an alternative method of payment to the visitor. The right to not carry out the organization reserves.

25.4.1 Automatic refunds

There will be an automatic refund for all online top-ups or transactions through the website implemented through international brands. The international brands are: Bancontact, iDeal, VISA and MasterCard. The organization reserves the right to add or remove payment methods, if necessary.
The Organization will initiate automatic refunds within a period of 7 days following the end of the Festival. The timing is subject to possible delays which may occur beyond the control of the organization. The refunds will be carried out by the same payment method which was used for the online top-up. The timing when the payment is visible on the account statement from the electronic payment provider depends on the currency, the country and the necessary processing time where the payment provider is established.
Refunds that qualify for automatic refund happen automatically. The organization is not able to block the payment method of the refund.

25.4.2 Manual refunds

Manual refunds will apply for all amounts that were topped-up during the Festival.
Manual refunds can be requested until Thursday, August 15 2019, 23h59 CET. Requests for refunds after this date will not be taken into account. The Organization advises all visitors to make maximum use of online top-up.
The organization will work on initiate manual refunds within a period of 7 working days after the end of the period of registration for manual refunds. The timing is subject to possible delays which may occur beyond the will of the Organization. The refunds will be conducted through the payment method as indicated by the visitor on the manual refund form.
Due to the fact that manual refunds are processed individually, there is a minimal processing time between notification from the cashless system and the effective payment, order of approximately three banking days. The Organization cannot be held within the minimum processing time. The processing time depends on the method chosen.
The visitor is responsible for providing the organization with the correct refund information. In case the visitor does not provide the organization with the correct refund information, the organization reserves the right to carry out the refund.
NON SEPA refunds are subject to an additional bank fee of € 7.00 which will be deducted from the refundable deposit. These payments require an additional processing time of at least three bank working days and may additionally be subject to bank charges which are levied by the destination bank. These costs are paid by the visitor.

25.5 Payment data handling and privacy statements

25.5.1 Ingenico

For Ingenico's privacy policy, please refer to https://payment-services.ingenico.com/be/en/cookie-policy.

ARTICLE 26

26.1 These General Rules and Conditions are exclusively governed by and will be interpreted in accordance with Belgian law, with the exclusion of the rules on conflict of laws.

26.2 Any disputes will be exclusively referred to the competent court in Antwerp, Belgium.

26.3. The Organizer remains, however, entitled to submit a claim to the court that would have jurisdiction pursuant to the statutory rules of jurisdiction.

26.4 If any commission in these General Rules and Conditions, or any part thereof is, or is declared, invalid or unenforceable, the other provisions of these General Rules and Conditions will remain in full force and this commission will be automatically replaced (by operation of law) by a valid commission that is with the purport of the invalid commission as much as possible.

FAILURE TO COMPLETE WITH THE GENERAL RULES AND WILL RESULT IN ADMISSION BEING REFUSED OR DENIED, OR IN BEING EXPELLED, WITHOUT ANY REFUND OF THE ENTRANCE FEE. ALL VISITORS WHO ARE REFUSED OR DOWNLOAD ADMISSION TO ARE EXPELLED, ARE OBLIGED TO IMMEDIATELY LEAVE THE FESTIVAL GROUNDS

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