FAQ

common questions

1. How do I pay?

You can choose to pay via card payment, swish, crypto currency or against invoice which can also be paid in part if you so wish.

2. How do I know that my order has been approved?

We accept all orders manually. This means that it can take up to 48h before you receive a confirmation email / receipt / SMS. We always work as fast as we can so that we can approve your order.

3. What age limit do you have for your trips?

18 years unless otherwise stated in the description of the trip.

4. Do I need a passport?

Passports are mandatory for all trips with Coretours. No exceptions! Driving licenses and other ID cards are NOT valid as travel documents for travel. Coretours does not refund anyone who is denied due to a passport not being included.

If you do not find your passport or need to fix a temporary one, it is possible with police.

5. Is it possible to only buy a trip of yours?

In some cases, we offer direct products called "ONLY BUS TRAVEL" and the like, but in most cases entrance ticket is included in the price.

We sometimes make exceptions and special packages. Everything looks different depending on the situation and the layout of the trip. Feel free to email our support and we will have a dialogue about what is possible :)

6. The price has changed for a trip, why?

Like other companies, we sometimes have different campaigns for some trips. The price can thus be lower or higher. The most common form of campaign we usually use is "EARLY BIRD" which usually means that the price of the trip is reduced for a short period of time. Then you see "EARLY BIRD" on a trip then make sure to cut the travel package immediately if you want to make a good deal;)

7. Is alcohol allowed on the bus?

Yes alcohol is allowed. Coretours and their designated travel guides have the right to seize alcoholic beverages if the individual's behavior poses a danger to the other fellow travelers.

8. Is it allowed to include drugs to and from the event?

Drugs are prohibited on Coretours buses. This also applies in countries outside Sweden.

9. Does my bank card work abroad?

For the most part (just like in Sweden), the bank cards work completely flawlessly abroad. However, it happens that the technology fails. We therefore recommend all our travelers to bring cash that is enough for a weekend's food.

10. How do I get the entrance ticket to the event?

For all trips except Tomorrowland, Intents Festival and Q-dance events, we will distribute the entrance tickets on the bus just before we arrive at the event. The tour guides share a physical ticket for you on the bus :)

For trips to the events mentioned above, we will send out an SMS with a unique code that you use to register your ticket. In this SMS you will find the code but also other important information where you, for example, register the ticket and so on :)

Defqon.1 Festival

A unique code is sent out via SMS to every traveler. We get the codes by Q-dance. When we get the codes and will send them out, nothing we can answer is that it is Q-dance that holds that aspect.

Intents Festival

A unique code is sent out via SMS to every traveler. We get the codes from the organizer. When we get the codes and will send these out, nothing we can answer is that it is the organizer who holds that aspect.

Tomorrowland

The routines may differ from year to year for Tomorrowland. See our Tomorrowland FAQ for more information.

11. When is the bus back home?

When the bus arrives home again, it is often difficult to answer exactly at that time

  • Weather conditions affect
  • ferries
  • Number of breaks
  • road traffic
  • Force majure
  • breaks

Dutch events

If most of the things are fine, then we usually stay in it

  • Malmö 12h after we started to go
  • Gothenburg 16h after we started to go
  • Stockholm 24h after we started to go

Tomorrowland

When Tomorrowland is in Belgium, the time is different from the above. We have the following guidelines

  • Malmö 15h after we started to go
  • Gothenburg 20h after we started to go

12. What time does the bus leave the festival?

Information about when we leave the festival can be found on the product page for the event on our website.

click Tours in the menu bar and select the trip you want to read more about.

13. Where can I download my order receipt used when boarding?

Log in to your account and then choose order history and then download your order receipt as PDF.

14. Are we staying at the table shop or any other border trade?

We usually stay at a table shop or other shop where you can shop for drinks and more. Everything depends on how the travelers behave on each bus. If it has become too messy on the down trip then the tour guides have the right to decide not to stay at any store either on the down journey or the return journey.

15. Where can I see the pick-up points for a trip?

Inside the journey you see which cities we offer pick up for :)
If you want more detailed information about where in each city we pick up, click on the city's name on a trip or visit this side.

16. Are there any fees associated with booking?

Online Payment

A service charge of 3% of the order amount will be added.

Bill payment

A service charge of 3% of the order amount will be added and an invoice fee of 99 SEK.

swish

If you choose to pay with SWISH no service fee will be added.

17. Can I choose different pick-up points for me and my friends?

Yes you can choose different pick-up points. For example, you can choose Gothenburg for yourself and then Malmö for the friend you book for.

Note, however, that you can only select the pick-up points offered by the respective bus. If you want to hop on in Gothenburg and your friend in Stockholm and the pick-up places are not on the same bus then you need to make separate bookings.

You can see more specifically where we pick up on this side.

18. Can it be changed afterwards?

Yes it is possible to change the pickup location afterwards. However, you can only change the pickup location to any of the locations we offer for that specific bus.

You can see more specifically where we pick up on this side.

19. How do I book a trip?

cancellation

1. How do I cancel a booked travel package?

A purchased travel package is not cancellable. If you have been prevented from suffering from illness or other incident, protection is often found in your home insurance or via your bank card if you have paid with a card. Contact your insurance company and bank to see which possibilities for compensation are possible. Coretours obviously helps with certificates and the like if the insurance company or the bank wishes this.

Change

1. Can I change the owner / traveler on my ticket?

Yes, it is possible up to 4 days before departure.

2. How much does a name change cost?

A name change costs SEK 500.

3. Who will pay the name change?

In order for us to be able to ensure that the owner of the order wants to make a name change, the person who stands for the order must pay for the change of name by card or swish.

4. Who will send in the name change?

The documents (PDF) must be submitted by the person who placed the order. In this way we secure that the owner of the order has certified that a name change is OK.

  • I have booked myself
    Send from the email you provided when booking
  • My friend booked the trip for me
    Submit the name change from your buddy's email (the email used when booking)

5. Where can I download the name exchange document?

Click here to download the name exchange document :)

6. Where can I pay the name exchange fee?

Click here to pay for the name change.

7. How long does a name change take?

We always try to make the name changes as fast as possible, but as we are a small company, it can take longer time to do so when we have a lot to do or are away at festivals. So we cannot respond generally to how long it takes :)

8. I have no scanner, how do I send in the name change?

Use the Camscanner app.
Then choose to export as PDF and send to our mail

Download the app for Iphone

Download the app for Android

bus Questions

1. Can my friends and I switch to another bus?

In some cases, it is possible to switch from bus X to bus Y. If a bus is sold out, you cannot be moved to it. If a travel company has booked on a bus that is full when another friend wants to book then we advise that the friend book the bus that is vacant then email you and ask that your order moved to that bus your friend booked.

Always send from the email you booked from when you want to make a change. Do not write via facebook. The following needs to be found in the email.

  • Order ID
  • Which persons who wish to be transferred, the entire order or a specific number.

Please note that an extra fee may apply in some cases when changing the location.

2. Can you take some kind of nuts with you?

All forms of nuts are prohibited due to possible allergies.

3. Can I reserve places?

At present, it is not possible to reserve seats on Coretours buses. In our future plans a supplement to the website that allows you to choose to reserve a seat on the bus :)

4. Do you play music all the way to the festival?

We only play music until we reach Germany. Then there are sleeping hours so we will rested to the festival :)

Tent

1. How does it work when you buy / borrow a tent from you?

In some of the travel packages, tents are included. In other travel packages, this is something that must be booked separately in the online store.

In any case, the rules are such that the usual 2-man tents are awarded when we parked near the festival. The tents take about 5 seconds to travel when there is a pop-up tent. The tents will then be packed together after the festival and taken back to the bus and handed over to the tour leader who then ticks the tents on the guest list. You have full responsibility for the tent throughout your stay, which means that in case of damage from a third party and the like, it is you who is responsible for the tent :)

Damaged or non-returned tent is charged a fee of 1000 SEK which is paid on site with swish.

2. How does it work with the big family tents?

Our family tents can accommodate between 10 - 12 people and are easy to set up. The tents are fully inflatable so the end needed is a pump.

Depending on the trip it is, a little different conditions apply to the tent, sometimes it is already pre-assembled on the campsite while other times require assembly together with the tour guides when we have reached our camping area.

Defqon.1 Festival

1. Where do I register my Q-dance account?

We have not yet received the codes from Q-dance. The codes will be sent out via SMS and a link for registration. At present, we have no information about when Q-dance will send the codes to us.

2. Where can I read the guide on how to register your account?

Click here to read the manual :)

3. Where can I read more information about Defqon.1?

Click here to visit our wiki about Defqon.1 :)

4. How do I make a name change for Defqon.1?

Two name changes need to be made if you want to sell the bus trip and the entrance ticket to Defqon.1

  • Coretour's name change - Information is further up. This applies to getting the bus.
  • Defqon.1 name change - The entrance ticket needs to contain the correct name. In addition to the name change at Coretours, you must also make a name change on the entrance ticket at Q-dance via this link.

5. Can I book for more than myself?

Yes you can book for all your friends on the same order.

6. Where can I see all the accommodations you offer?

Click here to see all accommodations >>>

7. Can I choose different pick-up points for me and the friends I book for?

Yes you can choose different pick-up points. For example, you can choose Gothenburg for yourself and then Malmö for the friend you book for.

Note, however, that you can only select the pick-up points offered by the respective bus. If you want to hop on in Gothenburg and your friend in Stockholm and the pick-up places are not on the same bus then you need to make separate bookings.

8. Can it be changed afterwards?

Yes it is possible to change the pickup location afterwards. However, you can only change the pickup location to any of the locations we offer for that specific bus.

9. Which day do we travel and what day are we back home?

Exit

We travel there on Thursday.

Journey home

The journey home begins on Monday morning. We are last at home on the day.

How long leave do you need to take? Read the article ”how long leave should I take for Defqon.1”At Defqon1.se.

10. How do I get my Defqon.1 ticket?

You will receive a code sent via SMS. You use this code to register your account and ticket with Q-dance. Then the ticket will be possible to download from your Q-dance account and the confirmation email you receive after you have registered the ticket.

The code is sent out after Q-dance has provided us with these. We cannot answer when this happens when Q-dance has no date each year they send out the codes :)

11. Do you have any facebook group for Defqon.1?

Yes we have! Visit Swedes to Defqon.1 then you will find more like-minded people with the same interest as you :)

12. Can't find an answer to your question?

Then visit Defqon1.se, there is an extended FAQ :)

Intents Festival

1. Where do I register my Intents Festival account?

Click here to register your account :)

2. Where can I read the guide on how to register your account?

Click here to read the manual :)

10. How do I get my Intents Festival ticket?

You will receive a code sent via SMS. You use this code to register your account and ticket with the organizer. After that, the ticket will be possible to download from your account and in the confirmation email you receive after you have registered the ticket.

The code is sent out after the organizer has provided us with these. We cannot answer when this happens when Intents has no date each year they send out the codes :)

11. Do you have any facebook group for the Intents Festival?

Yes we have! Visit Swedes to the Intents Festival then you will find more like-minded people with the same interest as you :)

11. Can't find an answer to your question?

Then visit Defqon1.se, there is an extended FAQ :)

Tomorrowland

1. Where do I register my Tomorrowland account?

We will provide feedback on the registration of the bracelets. Depending on Tomorrowland's layout, either we will register the bracelets for you or you will do it yourself. We will return with this via SMS or email which is stated when booking :)

2. How do I change my name for Tomorrowland?

Tomorrowland bracelets are personal and cannot be transferred to another person :(

3. Will you send out the bracelets?

In previous years, we have released the bracelets on the bus and we are also planning to do so this year. However, we still await information from Tomorrowland regarding the layout of the registration this year so the logistics may change. In such cases we will notify you via SMS or mail :)

4. What ticket packages do you offer?

It can vary from year to year. But usually it is the package below.

5. How many tickets can I order?

You can order up to 10 travel packages per order.

6. When are the tickets released?

If you do not find any information on the website, we have not yet received our directives from Tomorrowland about when to get tickets.

7. Where can I read all the info about the flight?

You can read all the details of the flight here >>>

Other

1. How do you handle my information? (GDPR)

§ 1 We handle all data based on the GDPR guidelines.

§ 2 The following information we save about you as a customer when booking a trip:

  • Name
  • Address
  • mobile number
  • ZIP code
  • place
  • Pick-Up Location
  • Date of birth (in some cases)
  • email
  • Country

§ 3 Information we save is used to be able to process your order and deliver our services to you.

Section 4 We use the following suppliers for our services

  • Mailchimp for newsletters with updates on your booked trip and our other trips
  • Google for our SMS services and guest lists

§ 5 If you have questions, please contact our data protection representative at our usual email address. Use "GDPR" as the headline in your email.

Section 6 When requesting your personal information, this is delivered in PDF form or alternatively in another format if required.

Section 7 We store our customer information for up to 5 years from the last order date. If you want to be manually deleted from our system, please contact us by email with the heading "GDPR".

2. Company info

Kickroll OÜ is based in Tallinn.

When we organize trips from Sweden, Denmark, Norway, Finland and Estonia, we have our place of business here. When you shop with us, you include agreements with the party below.

address

Kickroll OÜ
Harju Made, Tallinn,
Kesklinna linnaosa, Ahtri tn 12, 10151

Coretours mail

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